Rancho La Aurora - Jarabacoa

Excellent place to spend a great stay, I spent a week there and it was magnificent

Very spacious, super comfortable in each room and its very hygienic bathrooms, super nice pool and barbecue always clean and ready to use

In my case it was a deception, because before buying an offer they had called to express that I wanted a room with mountain view. They told me they'd give me their best room, supposedly what I wanted. When I arrive they give me a room that has no view anywhere and in which I must share common areas with other persomas, room, balcony, etc. I complain and try to give me another room that didn't have what I had requested, so I leave to another hotel in the area. I then request a refund in writing, appealing to your understanding, as I pay my stay at another hotel. After more than 10 days without answering, I call and when I go to the Manager this conversation begins with a tone to the defensive and ends up telling me a liar because I don't have in writing what you talk to your booking staff and I think I'm superior. I'd like to go back to a place where I retire decently, but the manager doesn't return my money tells me things that aren't. And try to blame me, daring to say I think I'm superior. If for every client who decently claims his rights will treat him like this, I assure you he will not be well. If the Manager had received my call with the same humility with which I received the employee taking the phone, I think he could have convinced me to return to his facilities, but from the beginning he showed himself to the defensive and questioning my affirmations. And to top all the time I was at the ranch, the manager was at the premises, he knew of my claim and at no time he contacted me, and he was also given my email and he was not worthy to answer me and much less to call me on the phone.

Excellent place to spend a great stay, I spent a week there and it was magnificent

Very spacious, super comfortable in each room and its very hygienic bathrooms, super nice pool and barbecue always clean and ready to use