Arby's - Jacksonville

The service was actually really good. The woman at the drive thru window was sweet and asked us if we needed anything like napkins or sauce. However, it was a completely different story when we got home. First of all, we spent $20 on two adults and a child. $20! We could have gone to Chili's and got the 2 for $20 and shared it for that price. We open the bag and everything is made correctly. But as I'm eating the fries, about halfway through I see not a hair but a BALL of fuzzy! A ball! Now I feel sick and just stop eating. I actually almost vomit thinking about it. I mean it looked like what you might pull out of your pillow or comforter. The white fuzz that's in there, that's what looked like was in my fries. Then as my husband and I are getting ready for bed we both say that our stomach hurts and we don't feel well. We were both up half the night getting sick on that food. NEVER ever again Arby's. You couldn't pay me to eat there again. This was the last straw!

My husband and I really like Arby's but hate going there because the service is always so slow. This time was no different. Plus they messed our order TWICE. The first time we realized there was no fries in the bag so my husband took the bag back inside. Then when we got home we realized they put sauce all over my sandwich when I asked for none. It actually looked like they put extra on it because the chicken was dripping sauce off it. We wanted to ask for a whole new order because we knew by the time we got home with the new sandwich everything would be cold. We have had our last meal from Arby's.

It was pretty dirty. There were even holes in the roof. Our food took a long time and was cold when we received it.