Taco Bell - Huntsville

Din in order, 3 combos on a ticket. tacos missing salat and tomaten, 1/8. chips (small order, but motherly had crumbs of chips in the pocket.) also I ordered on the kiosk, but I had to pay money, so I went forward to pay, another hired mention that it had been going to the front of her is not going back to this place, but eating was good.

No stars at all! I went through the drive thru around 530-545pm on 08/27 there's no customers in front of or beg nd me in drive-thru, I ordered my food and drove home. When I unloaded my food I could feel the flour tortilla through the wrapping that it was hard as a saltine cracker. I opened the wrapper it was crumbly it was so dried out and old. My crunchy tacos had 3 sprigs of cheese the shells were broken and barely any meat and we're just room temperature not even warm. I did not get a reciept but I called and the store manager a Caucasian male said he could pull my order up he did and I told him ai would drive back for my order to be remade and since half my order was missing I would pick that up too. I drove all the way bk up there. They had a group chat/meeting going on the headsets and I am listening to everything. What kind of manager allows a whole restaurant to be distracted or even involved with something 1 authority figure can fix. Then he speaks over the rest of the kids arguing in the background and says he can replace a couple of the tacos but the burritos are like that (hard and crunchy dry and crumbly) so I said do u want to feel this burrito and really tell me this is how Taco Bell Is doing things now and your the store manager REALLY?? He said Ma'am I'm not touching that food O but I'm supposed to eat it? I said well if there's nothing you can do to help me just refund me for this food I have it right here. He said no I am not refunding the food because your order was made we can't help you didn't like the food. I said I wanted what I ordered prepared with fresh food not stale hard old cold food also I would like a copy of my reciept because I didn't get one he said sorry but the reciept I have is ours I can't print you another. She puts reciepts in the bag so if u don't have one there's nothing I can do. So the store manager left me no choice but to go to the Taco Bell on Winchester Rd and order a whole other order and stop payment on the other. Bad bad customer service! U can't force a customer to pay for whatever trash you decide to serve and u can't force someone to eat food that would make them sick!! Get it together STORE MANAGER!! I'll never go to this store again unless Christina is working PERIOD!!

Wish I could give 0 stars. Went tonight to pick up my mobile order. They’re supposed to be open till 1am like it says online and I got there 40 minutes before closing to pick up my food but when I went to the drive thru speaker, the employee working tonight said “we’re closed” in the most rude tone I’ve ever heard. I said “but it says you’re open till 1am” and he replies with the same thing “we’re closed.” I asked about my food that I ordered online and he just said the same thing again. This man should not be working in fast food or anywhere that involves customer service since he has zero people skills. An apology for the inconvenience would have worked just fine. There’s no way they were actually closed, this person probably just wanted to go home early. I don’t care if I sound like a Karen right now because I can’t stand people who are rude for no absolute reason. It doesn’t take a lot to be kind.

This location is having all the drive thru orders pull around the building and park. That way they appear to not be busy. They took 15 minutes to bring out my order. Never going back.

For the last three weeks i have gotten off work and went for my regular taco bell and everyone at this location says they’re closed at drive thru (11:00 pm Thursday/ 12:00 Friday and they continue to say they are closed every time. I know they are not closed per listed hours. no i am not a karen lol but this is silly. change your hours i drive 20 minutes for this location. 4th meal no exist ¿ (but really they say they are closed all the time on Thursday and fridays so don’t waste your time.