Waitrose John Lewis - Horsham

Always a good experience shopping in waitrose. good selection of fresh and packaged fruits and was pleased that South African and Moroccan products are strongly characterized, which I find preferable for everything that is evident from the eu.

Full marks to all the customers every one of whom appeared to be wearing a mask. There were the usual gaps on shelves but to be fair they were different gaps from a fortnight ago. Didn't appreciate the ridiculously large Christmas Tree in the entrance come on we've not reached Halloween yet!

I came in on Saturday, and had a lovely lunch. It was incredibly busy. However, there was no tables free. if you looked around the café there were people sitting there just reserving a table. This is all okay if a table is for two people however, on a couple of occasions that day I saw people reserving a table that was meant for four people, and there was only two people. I myself, could not get a table and I asked whether I could sit at a table which was for four people and the lady at the table refused despite the fact that there was only one other person that she was going to be sitting with. As there are so many selfish people, who have no regard for other people, perhaps Waitrose could stop people reserving tables like other places have. The tables for four are just two tables put together which can easily be split. So, if someone is selfish enough to sit at a four seater table, then somebody else can take the other table with the two chairs to make it fair. Apart from this, I love coming to the café, the food is wonderful and the staff are very friendly and efficient. Sadly, there's always one that spoils it

The cafe is situated inaccessibly upstairs at the far corner with no toilets nearby! Plus No Oat Milk!!! Why when there's a shop downstairs selling oat milk!! ?? Very disappointed at the vegan options! John Lewis sort yourself out!

We had been out all day and I didn’t want to cook that evening. We thought a McDonalds would be sufficient but the car park was rammed so we decided to go to Waitrose and see what we could find. The cafe was still open but there were no customers. My husband asked if they were still serving food , it was ten to six, and was told that the kitchen was open till six and they were still serving. We ordered two hamburgers , a portion of chips and two coffees. Within minutes our order arrived. Delicious. Shirley, who served us, went off duty at six leaving two lads at the counter. She was absolutely super; attentive and full of good humor. Not a trace of being annoyed that two customers had arrived 10 minutes before her shift finished as we have experienced elsewhere. The lads were super lovely too. What a happy, delightful experience. So glad we went to Waitrose.