Tristan - Horsham

Arrived for dinner for my husbands 40th Birthday 2 weeks ago now after booking a month ahead for our celebration.Received an email earlier in the week reminding us of our reservation.Arrived suited and booted and excited to find the place in darkness!!No call, no sign, a pile of post on their mat!! We were furious, why couldn't we have at least gotten a call or an email to cancel our booking.Later found out the owner has decided to close permanently shame he gave no thought to actually doing the decent thing and telling people.We hadn't had a child free night out since before covid, had paid a babysitter and for taxis.....shame there was no Michelin Star service or thought to customers. Others people were also arriving disappointed!!

Terrible customer service. I booked a table for a wedding anniversary back in February for beginning of May. A few days ago my husband mentioned that someone had tweeted saying restaurant Tristan was closed for 6 weeks and their website also said this. I was very confused as my reservation had been confirmed.I then called, emailed and even went to the restaurant in person and couldn’t speak to anyone. The night before our anniversary and reservation I finally receive an email from the reservation company telling me my reservation had been cancelled with no explanation or any personal message. I’m outraged at such terrible customer service and will not be dining at y Tristan in the future.

I wish that there were more stars to give to this wonderful restaurant. Absolutely gorgeous food and lovely staff. I cannot recommend this place enough.

Food didn’t meet my expectations but for its price, I would say it’s of good value and worth trying if you are around. Not recommending drive more than 1 hour for this. I would give 4 stars if service can be improved.

The ambiance is good, the food was excellent and the service was very good but very slow just like other people said.