Tropical Smoothie Cafe - Hoover

I like the Avocalado and the Island Green Smoothies when I go here. They're very good!

The tiny bald guy is so sassy and rude. Literally EVERY time I visit this location he has an attitude for no apparent reason just get another job if you are so miserable there. Most of the negative reviews are about him; please fire him!!!! Until he is gone, I won’t be

The staff is very rude, showing discrimination towards people. Spoke with the manager and he was very rude questioning me about things like I was the one in the wrong. The smoothies are like liquid at least mine are every time I go to get one. It’s sad because I use to go all the time and new the original owners and the people were so nice and polite now it’s the total opposite! Every time I go inside the employees just stand there and look at me like I’m invisible! The last time I went in I ordered a smoothie and three gentleman game in after me and ordered food and smoothies and the rude employees that obviously have something Against me gave all three customers there food/smoothies before me while my smoothie sat on the counter. I would never Recommend going here unless you want to be treated with nothing but rudeness and liquid smoothies! Very disappointing, Smoothie King in the galleria is 100% better and the employees and manager are very polite and don’t discriminate towards anyone!!!

I placed an online order, walked in right at the estimated time that it would be done. I proceed to grab my smoothie from the pick up area and the smoothie is so liquidy like a drink, not a smoothie. I then walk up to the counter and tell them, “I hate to ask but this is very liquidy like a drink and I kinda like it more thick like a smoothie”. There is 3 employees and then a manager all standing around and they all start looking at me like they have seen a ghost. The one girl asks me, “well how long was it sitting there” and I let her know “I just placed the order a couple min ago”, I keep standing there waiting for the manager to possibly ask me what was wrong with it and maybe take it back to remake. They all keep staring at me with nothing to say and the manager finally speaks up and says something like, “well next time they will remake it” and I was already walking out because no one was willing to help me. Was really excited to start coming here and using the app, looks like I am going to another location instead. And the wrap was absolutely tiny, compared to my boyfriends. They were the same exact thing.

Not really sure why the GM always has an attitude at this location. Walked in and walked right out. I’m not going to spend money at an establishment that is not welcoming.