Subway - Holland

Called ahead to the holland location to make sure they were participating in the footling BOGO deal, and was told that they were. Went into the store and was told that we would need to download the app and order online to take advantage of that, which they did not mention over the phone. Stood inside and downloaded the app and ordered and then was told “ oh I guess we are not doing the BOGO here”. That was after standing in the store for 20 minutes trying to get the app order situated. No one seemed to care or have the power to do the right thing and keep their word. Quite disappointing

Dirty, the drink station was a mess, pops were were out, no tea, no tables were wiped down, 3 employees working, not busy. They were really nice, but a manager needs to be leading the shift, if you’re not busy, I’d be sending someone out to clean the tables, stock the drink station, wipe it down. Clean the food counter windows. There was food debris everywhere. Detail cleaning would really help this place. Again, counter employees were really nice.

The two employees behind the counter simply carried on an entire personal conversation the whole time...uninterested in being attentive to there customers. Asking what I wanted on my sandwich after I had already told them several times. Completely distracted. Terrible service.

Dirty, the drink station was a mess, the pops were out, no tee, no tables were wiped off, 3 employees working, not busy. they were really nice, but a manager must lead the shift if they aren't busy, I would send someone to clean the tables, store the drink station, wipe them off. clean the food counter windows. there were food waste everywhere. a detailed cleaning would really help this place. here too, the counterforces were really nice.

Update: they remodeled and it looks so clean and nice. My lunch was on point so good......