Pizza Hut - Hillingdon

I spent over £20 on a pizza for delivery not only it was late but cold aswell do yourself a favour order from domino's instead

I booked online for birthday, and i received the call on the day for confirmation as i told them the person on the phone its 16 people including children will be there ,when i went there the manager didn't seem like wanted to serve or happy to do the service seem like he wanted me to cancel as he probably panic when i told him this many people will be coming inside the restaurant from his reaction i really wanted to turn away which i was about to but looking at the kids/ family, i didn't wanted to ruin the special day as it was my daughter's birthday and mine , for once i felt like m begging to stay in,he kept on saying you have this much time to stay in the beginning before the meal start anyway i had to tell my friends and family as well we have to eat quickly cause they have booking but when we were there the restaurant was not busy seats behind us 3 to 4 table was free and the other side as well until we didn't go. The pizza we order for adults it was good, but the kids ice-cream was very disappointed all was melty the kids weren't very happy and the soft drink they didn't put it at first so when we end up giving them fizzy drink. After I noticed they put the Robison syrup, Fork and knife weren't there end up taking from the other tables , asked The colleague who was running around on the floor i asked him we need to cut the cake if anyone can clean the table.first he ignored me then when he again he pass i repeated again then he said okay but never came back so my friends and family helped me to move around the dishes on the side and finally made a place to cut the cake, later on my daughter at home who is 6, she mentioned the manager was very rude and she and her friends were scared apparently he told them to not touch anything or walk around and go to your parents, i would not suggest going there with kids on there special as the they can ruin your mood and your special day this would be last visit to hayes Lombardy pizza hut. Visited at lunch time.

Wonderful place to have dinner with the family. Lovely food and service. In particular a girl called Shai who was just amazing with us and especially our little ones. Thank you!

I went to pizza hut at Hays London , The customer service was too poor . I meet to of the stuff the lady was good and polite , but the guy setting on till was to aggressive Youssef He set next to salad par. I asked him to give me about for salad but he said you cant take more than one. I said we already order. it is free salad . He was to rood the point not about the salad about the bad services and how he treat the customer . very bad way spichally that we choose Pizza Hut on Eid Time .

Staff are rude no customer service whatsoever the manager was rude to a special need man stood outside minding his own business, staff was not helpful at all they told me they won’t bring my glass over to my table and that I had to go collect it myself yet I asked the same guy for the glass, worst service ever and it wasn’t even busy yet the salad bar was empty, the whole waiting team including the manager are in the wrong industry i couldn’t believe how rude they all was.