Chipotle Mexican Grill - Hermitage

Nice location , store setup was good , clean and staffs are friendly. We did takeout and food were fresh at 9 pm. Outdoor dining setup was nice. Portions were good.

This location is pretty nice. Usually clean and the employees are friendly. The chips were really good and not over seasoned. The guacamole was really good too except one thing... (I'm vegan, so I don't eat dairy. There was some cheese mixed into the guacamole and I was unable to finish it. Also, while the lady who was putting meat into the bowls was finished making mine, she began serving the guy behind me who had meat and she was super close to dropping meat into my bowl. Maybe the employees should be a bit more conscious of cross contamination, because some people don't all eat the same way. And that should be respected. And If I order guacamole... I'd expect it to not have cheese inside of it...

I wish I was making this up. Today was the worst Chipotle experience we have had. My wife's burrito was barely closed (the ends were actually open), and there was liquid from the ingredients leaking everywhere. My burrito bowl had even more liquid. So much liquid, I basically had soup. Additionally, the restaurant was out of lids for the burrito bowl, so it was covered with a piece of foil. It was smashed by the other items in the bag, and leaked in and through the bag. They were also serving what looked like cat food as plant based chorizo. When I asked the guy if that is the way it always looks, he said yes. I also had guac, which had brown spots all through it. It had an off taste. Again, I wish I was making this up.

I love the bowls here.....I always get their homeade salad dressing to go with my bowl....they are located in the front of the line where you chose what you want( sweet savory vinaigrette) ..... my favorite is the chicken bowl with brown rice and black beans. I could eat here every day ????

Chipotle is a good, quick, fresh and relatively healthy mexican food option to other fast food places in the area. I enjoy the build-your-own bowl/burrito/salad/tacos concept that includes a wide selection of proteins (pollo asado, chicken, steak, barbacoa, carnitas, plant-based). Most often I go with the chicken which has good grilled flavor and the different salsas (pico, corn, green-chili, red-chili). The large portions are filling. There seem to be a number of bad reviews on here, but I've been twice this week (inside to-go) fortunately with no issues.