Chili's - Hermitage

Walked in today and Chili's Hermitage Tennessee waited and waited and waited saw three people working, one lady came by and all she said to us was you'll have to wait 15 or 20 minutes not hello not a smile. I realized things are tough right now but that'snot how you do business or serve your customers, I know how it should be done I've been there. Just a few short years ago itwas a great place for lunch today we noticed the parking lot was nowhere near full but my husband knows that I love Chili's butlet's give a great shout out to Lebanon! We could give you a zero but we can't, this is not the first time. We won't be back.

Excellent food! We had the brisket quesadilla and the grilled chicken sandwich. Was absolutely one of the best chicken sandwiches I?ve ever had. Servers were all so welcoming and personable. Will absolutely be back!

The restaurant was not very busy, maybe six tables occupied, however the restaurant was dirty. The hostess had a difficult time figuring out where to seat the three of us. The waiter took too long to take our drink order. Not the average Chili?s.

My husband and I went to our local Chili?s last night. On our way in the door had a sign on it apologizing about their bartender. The hostess proceeded to tell us that they had no bartender for the night so they couldn?t serve alcohol. We aren?tbig drinkers so we waited the 5 minutes to be seated as the hostess asked the server if he could take us. Not only was there nobartender there was only ONE server on staff. A gentleman named Johnny was our waiter. Johnny had a great attitude, friendly,and was patient when I asked a bunch of questions. It got pretty busy too and he never missed a table, refilled our drinkswithout us asking. And best of all of course the food was great! I hope he gets recognized for how he stepped up for thatestablishment and served every customer the same.

This Review is a Negative 3. The restaurant of Chili's here said they can't help any customers for more than 30 minutes because the kitchen is backed up. There's 8 cars in the lot. Maybe at most 9 customers. The host said a review is fine with him. Here'spictures to back up what I'm saying. I planned on Spending near $200.00 with other people in my party. Chili's get your acttogether !