Riverside - Herefordshire, County of

We had a shocking Sunday roast here and felt ripped off considering it’s £17.95 a pop. Excellent location and loads of good reviews so people seem to like it, but for us it was just a weird experience with bland and tasteless food. We had tried the nearby Saracens Head earlier in the week and regretted not going back for the Sunday lunch there.

I was really looking forward to a Roast dinner and it says outside Carvery served 12.00 5.00pm only to be told upon entering that it is not a carvery! Maybe they should take this rather misleading sign down from outside? The menu sounded nice; however, it was WAY overpriced, it was cold, meat was chewy and all in all, a bitterly disappointing experience.

After enjoying a lovely lunch today at The Royal Lodge with my 3 year old son, I had an awful few minutes where my 3 year old ran off and I couldn’t find him. After checking all of the immediate areas twice I started to really panic and shout his name, the manager then ran over to me and with a raised, harsh voice said ‘can you stop shouting, we will help you find him!’. I was stunned and replied with ‘that is so inappropriate, he’s only 3’ to which he replied ‘and so is shouting round my hotel!’. Thankfully just then I spotted my son hiding in a corner which he thought was a game, but that manager was more concerned with keeping his hotel quiet than showing empathy for a distraught mother looking for a 3 year old when there was a car park and river right outside. I’m sure if he bothers to read this and reply he will find some way to blame me, but how I’ve described it above is exactly how it happened. I should add that all other staff and customers were empathetic and were helping me to look for my son, the manager was the only person who behaved like this. I immediately left after I found my son, but broke down into tears once outside both from the trauma of those few minutes when I couldn’t find my 3 year old and from the utter lack of humanity shown to me by that person. I hope he never knows how it feels to lose a small child!

Price of food and drink is eye watering. Unjustified inflated prices. Drinks were also flat. Shame as the location is lovely, although the inside could do with an update. Alex Polizzi, one for you....

Absolutely awful woman (I use that word loosely) behind the bar....rude and sarcastic.... told us to go elsewhere if we didn't like it.....plus the prices were so expensive....... do yourself a favour and AVOID like the plague. I hope that barmaid loses her job.