Tropical Smoothie Cafe - Henderson

Worst service ever on numerous occasions. Today was the last day. I ordered a salad and they couldn't even get that right. The salad was missing the main ingredient that makes it a salad!! Lettuce!!! Waited 20 mins for him to make this salad. He even tried to convince me there was lettuce in there. The smoothie was watered down and it didn't even fill up the entire cup. Bad service, bad food, horrible employees.

Location doesn 't follow up with online orders. Placed an online order and they didn 't have one of the primary ingredients for an Island Green. Instead of calling so I had the option to cancel my order and go to another location, I wasn 't advised until I arrived for pick up. Store didn 't offer refund, just kind of shrugged that they couldn 't make my smoothie, and when I inquired about a refund I was advised that it had to go to corporate for approval, and the manager just printed the receipt. When I asked about documentation of the refund request the manager was hesitant and ended up texting me a copy of the receipt as documentation. One week later, no contact or money returned for a smoothie that I ordered, paid for, and never received. Highly recommend against online orders as the store will not contact you if something isn 't available and you 'll be screwed out of the money. Website is no help for contacting corporate, so what I was going to address privately with the entity is now going on Google for all, in hopes I 'll actually hear back about my refund.

When I walked in, it smelled HORRIBLE! I wanted to walk out but I really wanted a smoothie. Then, the cashier (who looked like he rolled out of bed) handled my cash and went to make the smoothie with no gloves. Proceeded to add water from the sink at the hand washing station into the smoothie. As I am watching him pour it into the cup, it spills on the side and he uses his fingers WITH NO GLOVES to push it back in the cup. When I told him that was gross he gave me a rude look and I walked out. Unacceptable.

Short staffing must have caused the 1 employee to be in a bad mood (such a shame these young employees already have attitudes), and she didn't know how to make the drink correctly tasted horrible!!!!!!!! I was so disappointed. Couldn't get a refund so I just got a new drink from the same even angrier employee ,which still tasted wrong also the bananas were not peeled fresh they were brownish sitting in a big container on the counter!!!

This location is really dirty just nasty. The guy goes to make my smoothie in a dirty blender I can physically see that it?s dirty and he tells me it?s not. As the other guy behind him proceeded to remove bugs that are in the cut up fruits.