Chipotle Mexican Grill - Hawthorne

Good cafeteria style Mexican fast food joint. Decent spice levels and options. Gets crowded at lunchtime.

Just had to walk up to who seem to be the manager.. maybe, and ask if she can help the team out cause she was just walking around and the line was wrapped around the dinning area. People walking out hungry and upset. Poor leadership skills .

I go to Chipoltle twice a month, went there yesterday at 1:pm always ask for the same thing a Barrito with white rice and chicken. They didn't have white rice will take 15 minutes to make said that I would wait, after 12 minutes rice came out then there was no chicken waited anther 15 minutes.keeped letting people place their order almost everyone asked for veggies, guess what they didn't have Veggies. When I get my order nothing was said, no I'm sorry it took so long, nothing from any of the workers. Oh yeah and for waiting for the rice and chicken, very little chicken was put on the buritto. I guess that's what I get for being a loyal customer.

So retarded Cash should be accepted and covid is not even an excuse anymore

I?ve had great experiences at Chipotle before but this time I WAS THE UNLUCKY CUSTOMER EATING A BUG. Not even a small bug, you can see in the picture that the head (which was all that was left over? and we couldn?t find the rest of the body in the bite I spit out) is about the size of a kernel of corn. This was a BIG bug I had unknowingly snacked on. I went to the register to see if I could get some help and all that was offered was a choice between a new burrito or a refund. I appreciate that I at least didn?t have to pay for my burrito but most of the time people get paid to eat a bug by their dumb friends, not be offered a free bug from Chipotle. This would have been a perfect opportunity to empathize with a poor traumatized customer who just ate a mysterious large bug with wings on behalf of her trust that Chipotle would deliver delicious food. I was looking for someone to say ?I can?t believe that happened to you! I would imagine you probably lost your appetite so let me get that refunded and also give you a card to get a free burrito on us when you?re ready to give us another chance.? But instead I was offered a free bug at Chipotle. If anyone can reach out to me about this and help improve Chipotle?s service recovery experience please respond!