Ruby Ms - HARROW

THE ONLY INDIAN RESTAURANT NOT SUITABLE FOR Coeliac /gluten free intolerance. They must share the menu on their website as there are no dishes suitable. After multiple conversation with wait staff as to why soya sauce was a staple ingredient in Indian (yes shocking i know) cuisine with a blank look, finally a manager appeared who was able to speak to the kitchen to prepare a basic jalfrezi which was so delicious. Sadly i will not go again and i would not recommend. They must update their website so the awkward conversations don't have to take place. I have been Coeliac for 13 years and in have never in all this time had any issue with an Indian restaurant until this place. Disappointed. I gave 3 stars because when what they did finally prepare was delicious but it made it was a awkward experience for me in front of my friends

Nice local Indian restaurant with good selection of dishes. Friendly staff. Had a couple of drinks in the cheaper Wetherspoons pub before going there. Service is quick and well presented.

Today, I had the worst customer service experience at this restaurant, despite spending over £100. The staff member named Hina, who claims to own the place (but is only a waiter), was extremely rude and made me pay a service charge that is not mandatory in the UK. She refused to remove it from the bill and behaved like a child when the actual manager/owner intervened and removed the charge. The other staff members were quick to rush customers out and the food was disappointing, as it was not proper Indian cuisine but rather Nepalese. Overall, the behavior of the staff, especially Hina, was disgusting and she should be fired for her bullying tactics. The management needs to address this issue seriously. The only saving grace was one polite and helpful staff member, whose name I did not catch.

My friend and I went to Ruby M to have food and drinks. The lager we ordered was flat and tasteless. The starter we ordered was terrible. Everything was very expensive. I would not recommend this restaurant to anyone.

The food at this restaurant was satisfying, but the service was inconsistent. It felt like no one was really taking care of our table, as all the staff seemed to ask about our experience without realizing that several others had already done so in the past 10 minutes. I hope to see an improvement in the service in the future.