Five Guys Burgers And Fries - Harlow

I go to five guys very often and i’ve always had a good time, great customer service, delicious food, very quick never have to wait too long, clean and sanitised especially throughout covid.

By the time you’ve waited for them to sort out all the delivery drivers , stood about got your food , then waited for the slowest person ever to make a milkshake the burger was cold . I’d only gone from the shop to the car park , didn’t even take it home . I would have gone back , but 1 it was pouring with rain and 2 they where in such a shambles in there I just couldn’t be bothered to go through it again . Also the milkshakes are well over priced . It’s a shame because when the food is hot I do think it’s worth the extra money, but it really needs taking charge of in there by someone who knows what there doing . And most importantly make sure customers aren’t waiting for food that’s obviously been cooked for some time , and is now at best lukewarm. It’s to expensive for a burger for bad service and cold food .

The service at the restaurant was chaotic, with incorrect orders and missing food items. Many customers and staff were rude to the person handling table service. It appeared that the busyness may have been due to the EOTHO scheme, as the usual service quality is much better. Despite this, the food was still delicious, although the portion sizes of the chips were inconsistent. The staff did a great job of cleaning tables promptly and maintaining a clean environment.

I absolutely adore the burgers at this restaurant. I believe they are the best around. It's a burger chain that offers made-to-order options, which sets it apart from others. Although the menu is a bit limited, the quality is exceptional. You can enjoy a beer while you wait for your meal, and the atmosphere is more relaxed compared to other fast-food chains. However, the prices are on the higher side, but in my opinion, it's worth it. The seating areas are comfortable and inviting.

Had my first ever experience in five guys yesterday. Was welcomed on entering and promptly asked if I had eaten here before, to which I said no. The menu was explained and the milkshake was recommended... along with cajun fries. I had a double bacon cheeseburger, cajun fries and a banana milkshake with cream. The total cost was £17, which I felt was expensive for what I got. However, I was very happy with the service, I enjoyed a handful of peanuts while I waited for my meal and the food overall was good. The cajun spiced fries were good, the burger was good and the milkshake was excellent. By far the best milkshake I think I have ever had. Would have been 5* if was either a little cheaper or the burger was excellent rather than very good. Thanks, will be back soon....