Waitrose - Harborough

I went to this restaurant for lunch, but I wish I hadn't bothered. They didn't have any cakes on the monthly offer, which was okay, but I was rudely informed without an apology. I had to ask for sprinkles on my Cappuccino. I ordered a toastie, and after the transaction was finished, I had to ask the lady to take it away to toast it. When it came back, it was over-toasted, soggy, and had no filling left inside. I took a bite of the soggy bread and left. The cafe wasn't busy, so there were no excuses for the poor service. Perhaps they need better training.

I love Waitrose, love the bakery, get on well with the staff. The only reason I don’t give 5 spots is because it’s often short staffed. Mostly I get around this by self scanning but nowadays I even have to queue for the self scan some days. And heaven forbid if you ever have to have a re-scan, don’t let them do it, just delete the transaction queue up again because it will be quicker!

You 'll be lucky if you can get through the checkout in under five minutes thanks to the glacial scanning rates and people claiming their 'free ' coffees, which inexplicably adds two minutes per customer. Even at the very busiest times the floor manager will close a checkout so the assistant can take their break despite queues stretching ten deep. Thankfully, Morrisons is just round the corner.

I have nothing but positive things to say about this restaurant. It is a lovely place, clean and tidy, and serves delicious food and coffee. The staff is polite and I will definitely be back next week.

The café offers good quality food with a limited menu at high prices comparable to Waitrose. The staff may seem like they are from the cast of the living dead, but they are friendly and provide good service.