Rally's - Hammond

I should've checked when I arrived, but I don't appreciate paying for fry seasoned chicken tenders and look nothing like the image they portray. They were burnt, to the crisp. Sadness

My food was made fresh and to order. The employee was very nice

That's the right place, you don't come in here so you can get home as it's hot.

Should not even be getting 1 star. Just picked up a DoorDash order there and the man in the drive-thru argued with me that he already handed that order out. I call the customer on the phone, and she tells me she’s watching her notifications and has never received her order- the furthest notification stated yet is when I got to the restaurant. I go back through the drive-thru again to see if maybe he didn’t hear the name right. Once again he argues saying he already handed the order out “to a red car” before me, he will not remake the order or dispatch it out again. The red car pulls up in back of me. At this point I’m pulled over getting DoorDash support on the phone. HE TAKES THE ORDER BACK FROM THE RED CAR AND RUNS IT OUT TO ME. Anyone who has ever worked in the food industry knows this is a HEALTH CODE violation. He let the other driver take off with the food for who knows how long, return it and is now handing it to me to deliver to a customer and refuses to re-make the food. I have delivered close to 600 orders and this is my first time ever accepting a Rally’s order. NEVER again. ??

I understand that everyone is short staffed but when I place an order I expect for it to be the same order I paid for when I get home and open it up. After placing the order and as I'm about to pay for it, the cashier ask for the wrong amount which was another order. When I corrected him and got the right amount I expected my order to be correct as well. When I got home I see that it's not the chicken sandwich meal I ordered but a double bacon sandwich etc...meal I received instead. Needless to say I was very upset and was far away not to go back up there. I understand mistakes happen but when ppl are playing their money for a certain product please check it before you hand them something they assume is correct.