Noodles Company - Halfway

I love this place! When I first went I met Ebony and she was so nice and hard working. I went last night and the staff could all be more like her. Otherwise great food and thank you for the great service Ebony.

Let me be clear, I would give this location a 0 if I could. I have been a customer of the Hagerstown, Maryland Valley Mall Noodles and Company for 5 years, but tonight will definitely be my last visit. The short of it is that the customer service is garbage. I refuse to continue to patronize any business with my hard-earned money if the employees are going to make me feel like I am bothering them with my presence. As for this location, I learned long ago that when ordering food here I have to place the order in person or pick it up myself as nearly every delivery experience in the past has resulted in poor-quality food or missing items. That I can deal with, but what happened tonight, I cannot. My family of three attended the Super Mario Bros. movie tonight (4/5/23), and decided to go here for dinner. As we approached the entrance at 9:25 PM, I saw a young woman mopping inside and asked her if they were closed. She told me that they closed at 10 PM. Since it was 9:25 I felt like 35 mins was plenty of time for a to-go order, so we walked inside to the counter. There were four employees; three women working inside the kitchen, well within eyesight, and one in the lobby who already knew we were there. We waited about three mins or so for anyone to acknowledge us. To clarify, they saw us, but no one offered any assistance. After no one did, I called out to them to try and get some help. One of the women then asked the young woman in the lobby to help us. I now wonder if she already knew she would be the one tasked with operating the register. If so, she should have accompanied us when we walked in right past her. After about another minute or so, she reluctantly walks up to the counter to take our order, but not without making a snide face at one of the other women. By this point, given the energies of the employees, I am about to just take my family and leave, but we decided to go ahead and order. We place our order, two orders of penne rosa pasta with parmesan-crusted chicken and a kid 's spaghetti and meatballs. I then paid for our meals and, despite the overall lackluster demonstration of customer service, I still tipped on the bill. I now regret this. When our food was done I said thank you to the young woman as she handed me the bag; she said nothing. I checked our food and noticed that my son 's spaghetti and meatballs had no meatballs. I asked about this and was told that they didn 't have meatballs after a certain time. *hard sigh* Why didn 't you tell me that when I ordered? Did I pay for meatballs, though? I checked my receipt to find that I did in fact pay for spaghetti and meatballs. She asked one of the women if there were any in the back to which she said there were and returned with a small container that held two meatballs. I was glad about this because if there were none, I was going to leave the food on the counter and request a refund; I had had enough. I, again, thanked her; she, again, said nothing. I can only assume that our presence upset them because they were already well into cleaning the kitchen and lobby, so to serve us meant they had dirty items that may have already been cleaned. Also, the loud unpleasant remarks made us feel uneasy just for being there. One lady, in particular, kept making statements regarding having to stay past closing and how she was leaving on time. Look, I get it! I understand the frustration of having to work past your assigned time. I don 't know those women or any of their trips around the sun. Again, WE got there at 9:25, THEY closed at 10! I would fully understand the frustration if we came in at 9:50 or even 9:40, but there was an entire half-hour left. The vibe was off from the very beginning, from the moment I spoke with the woman at the door until the time we left. I have worked in the service industry since the age of 15 years old. I understand when a customer comes in five minutes before closing asking you for the world, but this was not that occasion. We will not trouble you again.

Oh my gosh SO VERY GOOD! And a lot more filling than you’d think. Reasonable prices. We didn’t have to wait too long. We had planned on going to a different restaurant that night but it was late n mall was closing and everywhere we looked it was really busy. Friday nights are always busy here in Hagerstown. So we decided why not try something new we haven’t had before and now I’m definitely going to be a return customer to noodles and company. I had the homemade noodles with chicken and mushrooms in a garlic cream sauce. Made to order special. Just ask if you don’t see what you want. That food is So darn good. My son had a spicy beef noodle dish with a different type of noodles than mine. I know as a chef myself that there noodles are made fresh every day. They are really good! I personally love them n now I’m craving them as I write my review. Next time your at the mall or you want something different for dinner… by all means go check them out. Everything from Mac n cheese to tofu Spicy noodle dishes and they have desserts too. Also very good. N fresh brewed tea. I love my fresh home brewed iced tea. I definitely give these guys Two thumbs up! Such a Great job guys!! And cool concept as well. Very good food for a fair price!

Chain restaurants May carry the same menu but the management and staff carry the vibe. Overall I have had nothing but pleasant experiences with the staff and management at this branch. Consistency is the key and this makes me want to come back. Kudos tonight to Sean for turning my experience up a few notches. The food was pretty, yummy and you helped to make sure I walked away with a great experience going above and beyond.

Poor customer service. The ice machine was not working. I reported it to one of the employees. She replied stating there’s ice in the machine. I told her to look at the machine and she will see that the ice machine isn’t working. She didn’t take care of the problem and I went back to the counter to speak to a manager. Another employee with an attitude put a small box of ice on the counter. I had other people witness this event and commented about the lack of good customer service. I’m a regular customer at this restaurant, and after receiving poor service, I told my wife that this will be our last time at Noodles and Company, Hagerstown, Md.