Pizza Hut - Gulf Lagoon Beach

Ordered a pepperoni pizza and wings. The pizza was cold and Matt, the driver, was sarcastic and condescending. I will never again order from this Pizza Hut or leave a tip in advance. We were staying less than 6 blocks from the store at the Laketown Wharf condos on a slow night the week after Labor Day off season by local standards. The place may have been 20% full. Not only did the order take 45 minutes to arrive, the driver called and TOLD us to meet him downstairs. The friend I was staying with is an owner. We went downstairs and he said none of the drivers ever never brought pizza upstairs because of the elevators. That was a bald face lie and he talked down to us.

The app experience was incredibly frustrating. It kept freezing and locking up my order whenever I tried to proceed. After seven failed attempts and nearly deciding to order elsewhere, I had to call the store directly. Unfortunately, the phone communication wasn’t any better — the employee couldn’t hear me, and it took a lot of back and forth to get the order finalized. While the food is great (which is why we went through all this trouble), it really shouldn’t be this hard to place an order. Next time, I think I’ll skip the app and just pick up the order in person.

This is the third time I've been to this location when you don't tip online they force you to check a tip one more time before they hand you your prepaid pickup order..... Not Happy not going back to this location.

Mr.Jamie is the best! Overall great across the chart

Quality of food is poor, food DEPLORABLE, and customer service is NON EXISTENT. The beach locations use door dash so best of luck getting your food.