Pho Guildford

My recent visit to the Pho restaurant in Guildford was one of the worst dining experiences I have had in a long time. I love Vietnamese food and was excited to try Pho with my family for a special Christmas dinner. Despite booking a table well in advance, things quickly went downhill. I received a last-minute call on the day of our reservation informing me that there would be limited meal options due to kitchen issues. Upon arriving at 8:30 PM for our booking, we were told that the restaurant would be closing at 9 PM due to staffing problems, leaving us with barely enough time to order and eat. I was disappointed by the lack of communication and felt let down by the whole experience. Despite hoping for an apology or some sort of compensation, I received nothing from the restaurant. Their customer service was so inadequate that it became comical. I strongly advise against dining at Pho in Guildford, as their disorganization and lack of care for customers is truly disappointing. If Pho wants to improve, they need to prioritize their staff and customer service to avoid further disappointment during the holiday season.

I have visited this restaurant several times and have always enjoyed the food. However, during my most recent visit, the food was extremely dry and lacked sauce. The staff cleared the table while my wife was still eating and then stood there waiting for her to finish so they could take her plate. They also brought out the prawn crackers, starters, and drinks all at once and wanted to bring out the main course at the same time. If this is the direction the restaurant is heading in, they may end up losing a lot of loyal customers.

The food was average, in my opinion, the ramen at Wagamama is more flavorful. The staff were friendly but seemed a little disorganized. The manager on duty was busy picking up the slack of others and trying to keep things running smoothly, doing her best. I was shocked to see a waiter cleaning a table with a mop that had been used on the floor beforehand.

Value for money kid of place,good portion size and tasty food. Thought the staff could have been more friendly. But they could do a bit more with their mocktails.

Tried this food a week before in Birmingham and loved it, so took family to Guildford. The food again was fresh, very tasty, well presented and I think good value, can't wait.to go again .