El Pollo Ranchero - gstowne

Food was OK, Service was horrible because it automatic tip included and check your receipt because they like to charge for extra fees. Smelled like dirty mop water.

Not authentic Peruvian pollo a la brasa. Taste is dull and dry

Be careful with the card in this place. Better to pay in cash. Food is good but the service is terrible.

I’ve been coming to this place for about 15 years on off.Today was my last day I visit this place.As I walked in, I was greeted by Ovy. He looked at us asked if we’re were dinning in, we said yes, he grabbed menus stormed off. We stayed at the door confused cause he didn’t tell us to follow or anything. We ended up sitting down where he placed the menus.Just felt kinda of weird unwelcome with this.Our server was Tania. Everything was fine till she brought our drinks with no ice. We ordered Horchatas, they came warm. Tasted like the batch was not even being held in a fridge. We returned the horchata asked for water. She brought us again Clorox smelling water with no ice. We decided not to complain or anything, simply refrain from drinking anything.I observed her touching her long curly hair several times, walking to the cashiers, touching her phone/texting behind the counter, then eventually bringing us our food. She never washed her hands between this which is very unsanitary.To finish off the night, we asked for split check it was 4 of us dining in but only 3 ate meals). We were told they couldn’t split because they had just changed system. When they printed our check, we noticed they charged us for a large party gratuity. A large party would be 5 people.I’ve never been someone who minds tipping, however, based off of someone’s performance sanitation.Even with that being said, the bare minimum would always be 15%. I just found it weird it said large party it was 20%. I asked them what the reason to this was ovy said “anytime it’s more than $50 we charge”.That is complete false as we are regular customers and this has never been the case.I felt because they knew my face showed I was not content they felt the need to do so.Service is terrible and I do not recommend this to anyone after today.

I’ve been going to this restaurant on and off for a couple of years now. They have delicious food and generous portions for the price. I give it 4 stars due to an issue many years ago. Suffice to say I only pay with cash or Apple Pay (NFC payment)