Mcdonald's - Gloversville

AVOID THIS LOCATION!! We ordered a meal through the app, and after checking in at our parking spot we waited nearly 20 minutes. After waiting for so long my wife and I went inside to see what the issue was. Once inside we were ignored for another 10 minutes before somebody finally decided to attend to the customers waiting at the counter. For the record, there was complete chaos going on behind the counter. They were struggling with one order most of that time. When someone finally bothered to come the counter, and we explained the problem we were treated as an inconvenience, and rushed by being told to reload the app (which it clearly states to not do) or call We were never told who to call or offered any more help, the girl literally walked away. The manager (who was standing to the side and heard all of this never came over to try and figure out the problem, offer to match the deal in the app, or anything. She didn 't even acknowledge us. This place has big issues, and day 1 customer service and basic hospitality are right at the top. Also I suspect they were just ignoring our order or outright rejecting it from their system as they were clearly unable to handle more than one order at a time.

Had no intention on going through the drive-thru, but I have been craving a hamburger for weeks. Saw their sign for a special on two double cheeseburger's so I had to do it. They were freshly made, very tasty. I rarely ever go to fast-food establishments, but I'm glad I stopped to give into my craving. Very satisfied

They can’t even get an order of a single soda correct and they’re RUDE AS HELL. No thank you, no have a nice day, not even a smile. I’ve never had worse customer service than this drive through. It’s like they only hire people with terrible attitudes and horrible manners, with an IQ of -8

Just had the worst meal delivered to my house. Never happened before. Ordered Crispy chicken sandwich, fries, water, cookies. The chicken was dry, hard and cold. No fries in the bag!! Tried to call afterwards but no answer. Poor quality sandwich and poor order verification. Reported to Door Dash.

Stopped in shortly after the switch to lunch and had to wait a few minutes for my food. When they brought my food out the had thrown in a couple free pies and some super hot and fresh fries for making me wait. Staff was super helpful and polite. This is what service is about.