Desert Rose Steakhouse - Glendale

The second time here and eating was pretty good. we were in a big party and the two only negative comments were: wee glasses were not sufficiently clean and the ribs were overcooked.

Hostesses coughed as if she was deadly. she said she didn't have my reservation. when I showed her that it was confirmed by opentable, she said that they did not use opentable anymore! but she found us a seat .. server was slow and usually not available. we waited for over 30 minutes to get our leak from the server after we told the hostess and other servers and bussers that we were done and wanted to pay our leak and we had to wait 30 minutes to get our leak at a washed-off table, as we were kept hosting and not even an excuse or a statement for the delay greatly disappointed!

It has charme, good food. the place is huge! looks like a biker bar, but it has something for everyone.

This restaurant does not take open table reservations and lacks the ability to provide service levels and eating was cooked for a steak house, they need to learn better how to define what the steak cut is and how to prepare it

I wouldn’t waste your time with this out of the way steakhouse. Our dining experience was dreadful from beginning to end. Once seated, we waited approximately 30 minutes to be greeted and have our drink order taken, to find out the restaurant was out of all but three cuts of steak (from a total of about a dozen). It took the server (who turned out to be a manager) another 30 mins to complete our drink order, which included a beer, a martini and two sodas (and the restaurant was only about 3/4 full). When our meal finally arrived after about an hour and a half, each of our five meals had problems. We made mention that he didn’t write any of it down, and he said “he does it for a living”. Well, he should have written it down. Two meals were mixed up, between the steak and sides, so we swapped them at the table, and two steaks were dry and tough. Our daughter ordered onion rings as a side, and she got fries (that were also cold). Our son had requested a Gluten free bun for his burger, and it came came with a wheat bun. By the time his proper burger arrived, the rest of us had finished our meal. He also ordered a side of guacamole, which never arrived. When we discussed the problems with the manager, he made excuses for the errors, stating that it had been an overly busy day, and stated several times, “it’s been one of those days”. Not once did he apologize. To his credit, he took 25% off the bill, but given the degree of errors and poor service, we believe the entire meal should have been taken care of. It made us feel a bit ill to have paid $125 for this experience. Again, don’t waste your time with this restaurant.