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Bidrage med feedbackAs for the food, we tried a variety of dishes, including the wings which were on special that night. They were delicious and definitely worth the low price. I liked that they offered both sauced and dry rub options for the wings. The beer selection was also good, with some nice craft beer choices alongside the regular options. I appreciated that many of the beers were from local breweries. The service was friendly and our waitress made some good recommendations. She also got our food out quickly, which was great. However, we did find it a bit odd that she couldn't answer some of our questions about serving sizes and dessert options. We joked that it felt like another customer was serving us, but it wasn't a big deal at all. We had no complaints and she was very nice overall. I really like how close I am to this restaurant; it's a modern and cool spot that I will definitely return to. The prices were fair and the food and drinks were excellent.
The manager and owner of this restaurant are extremely unprofessional. If you are looking for a good meal, a great time, and friendly staff, I would recommend going elsewhere. Additionally, the prices are too high and the food is not very impressive.
This place has the worst customer service! We held an event there last night where the manager/ bartender/ contractor/ general manager changed the room on us at the last minute, didn't give us a promised discount and was all around nasty to party members. His titles may be confusing, cause they were.. he kept changing his title and the reason for not giving us the room we reserved many times throughout the night. He refused to speak to us to talk about the a situation and instead acted irrationally and childlike. Poorest customer experience ever! I would not go back and encourage others to think twice about giving your money to that kind so an establishment!
This restaurant is terrible. They serve frozen pub food. The manager is incredibly incompetent, with staff members who are just as clueless. The owner and staff are unprofessional and rude. I have no idea how this place manages to stay open. Do yourself a favor and avoid this establishment. I only gave it one star because I had to choose something.
This review is to recount a recent experience with an individual at Stone and Rail who has soured a long standing relationship. Our contact Kaz , who claimed throughout the night he was the manager/bar back/owner (if it sounds confusing: it was), changed our pre-booked party room without notice. We were upset at the change and voiced our frustration. He agreed to give us a discount for the inconvenience, which we were fine with and considered the matter settled. When we went to settle the bill, he refused to honor his statement from earlier in the evening and claimed he never said he offered a discount (although multiple witnesses heard). This is just the tip of the ice berg around his lack of professionalism. It is unclear to Kaz 's exact role as this establishment. Whatever it is, by no means did he display any measure of customer service. It was a horrendous experience and we, as well as all of our guests, will never be back.