Chili's Grill - Glastonbury

Normally good food when I pick up but this time no one brought my food out to my car, had to go in myself and there is my food sitting on the rack...I had to literally stick my head into the kitchen to ask if I could take my food... my food is COLD.Clearly it was easy for the entire 15 minutes I was out in my car! Also for 5$ for a salad I would hope there wouldn't be MOLDon the lettuce! I am pregnant and this is a major health concern! Picture attached

Whenever you place an order online or through the app for pick up it's the same problem, either utensils are not included, it's missing the beverage or a side (the orders are never complete). I think the employees at this location enjoy having customerswaste their time coming back for the missing items. Also be prepared to wait a long time for an employee to show up since itseems they are always in the kitchen having conversations with other employees.

I never really leave reviews but today I ordered curbside takeout. I checked in where I was parked and waited 15 min before deciding to go inside to see why I hadn?t received my order. When I walked into the take out area five employees were sitting atthe back table just talking instead bringing takeout orders outside to customers. This isn?t even the first time this hashappened where I had to go in to get my order but it?s super frustrating waiting for your order when a handful of employees areliterally sitting there doing nothing. The curbside needs to be way better !

Wow. Just wow. This place has fallen hard. 4:17 curbside pick up turns out to be a 5:15 cancel. Show up at 4:15 for curbside. Waited till 4:30 in car. Go inside to get order. Wait another 10 min till someone comes from the back and takes my name. Goesback to kitchen and nothing for another 5 min. Comes back to tell me they just put the fries to cook. Ok I?ll wait 10 more minfor fries. Another 25min go by and someone comes out to tell me there?re putting in the fries because ?nobody told me to makefries?. Now not sure how they can possibly screw up this hard seeing that the place was dead. Ok, here?s the best part. I wantto cancel the order. Don?t want it anymore. I get a look of confusion. Like why do I want to cancel my order? My order, exceptthe fries, have been sitting on the shelf for over 45 min. Who wants cold, soggy food? And best of all, I have to wait 5 daysto get my money back because I paid online. Don?t pay online. Pay when get there, and pay cash.

Went for a momma daughter date! Service was great, waitress was a little busy but still did her best to be as attentive as possible. Food was pretty good!