Rosati's Chicago Pizza - Gilbert

Usually love Rosati?s but today was bad!! We always add Jalapeño to our pies and it gives a great flavor. Today while eating the first slice I was shocked by spicy it was. At first I thought there was a few extra spicy slices. However when the second slice was worse I decided to lift the cheese and see what was going on. On a single slice there were over 20 jalapeño slices!!! The pizza was inedible!! I called and they offered to remake the pizza or give a credit. I opted for the credit as our appetites were ruined. The picture below shows what I pulled off of 6 slices!!!

Update 7/29/2021 Well someone was able to turn this place around. Back to 5 stars at least for now. update 6/20/2018 Tried giving them a couple more chances and they failed. This place is a disaster. If you love Rosati's, there are other locations in the East Valley that are independent and not owned by this franchisee. Go elsewhere. Even if it meant eating crumbled bread with ketchup, it would be a better experience than giving your business to this company. This location is a giant mess. We've been frequenting this place for over a year and out of the dozen or so times we've given them our business, only once have they ever met our expectations or had any sense of consistency. Some issues we've had: never being on time within their suggested window and instead usually 15-20 minutes late, wrong toppings, entire chunks of onion, completely soggy and drenched crust, and completely burnt crust. Just this past visit someone forgot to put tomato sauce on the pizza and instead incidentally added the tomato sauce once the pizza was already cooked and ready as if we wouldn't have noticed. Regardless, of all the miss management we absolutely love the pizza and keep going back. If someone could fix these issues the place would be a gold mine.

The pizza was not great, the gal at the counter was wonderful, she had just answered the phone when I came in, she was trying to wave a co worker down to help, and no one came to help her. One stood their, and another walked behind her, yet the young girl on The phone was very pleasant, helpful and kind!

Unhappy with the usual suspect pizza places. We haven't had pizza in quite sometime. I received a flyer in the mail. And decided to give rosati's a try. I'm happy to report they actually know what light sauce means. The double crest pizza was delicious. Usually hubby is very picky about pizza and he loved rosati's. delivery time was not horrible either. And we are about to have leftovers for lunch.

1 ???? for the absolutely filthy unkept kitchen (and I don?t mean the flour on the floor) the ceiling looks like a health code concern! 2 ???? for the pizza and price 3???? because 1 out of the 4 employees present responded to me and treated me like customer! Look if you don?t want my business just say so! I truly felt like I was ?annoying? the elderly gentleman with my money! Sad, because the pizza tastes alright but everything else made the taste bitter in the end