Holiday Inn Express Suites Garland E Lake Hubbard I30, An Ihg

Purchased a balcony, lake-view room that sleeps 6 people (we had 6 people with us) with points via the Holiday Inn site. Upon arrival, we were given a room that would only sleep 4, had no balcony or lake view. When this was brought up to the manager on staff she said she couldn't change anything. When asked if we could have a roll away bed since the room given wouldn't accommodate 6, she said no. It took a lengthy discussion to get her to change us to a room that would sleep all 6 of us. So, after about 20 minutes of lugging our stuff back and forth, we were given a room that could sleep everyone. Of course, this room was not lake view and had no balcony, but my earned reward points were taken to purchase a room with those features! Very disappointing service. We avoided this location on the way back from our vacation.

We had an excellent experience with this hotel. Rooms were clean and beds were really comfy. A/C worked as expected. Helpful staff. I did not partake in the breakfast, but would definitely stay here again.

THE MOST UNCOMFORTABLE BED I HAD EVER TRIED TO SLEEP ON. we checked in about 10:30 pm without a reservation, and got a king suite. Bed was super hard. Both my wife and I tossed and turned all night long, didn’t get any restful sleep. We ended up sleeping on the couches in the room because they were more comfortable than the bed. I believe I would have slept better in my vehicle. Room and property was nice, clean, and good location. Would not recommend.

Booked a weekend trip online through IHG to celebrate my husbands birthday. After booking, I saw the Google reviews regarding the lake view suite rooms being obstructed by trees. I wanted this trip to be special, so I called the hotel and spoke to Pamela. She immediately addressed my concerns and made notations on our booking to specifically put us in room 429, which she told me was the room with the best views. She was not kidding! We had a private balcony where we were able to take in an amazing serene view of Lake Ray Hubbard! The sunrises were breathtaking! The location is just close enough, but far enough away from the hustle and bustle. The room itself was clean, comfortable spacious. The beds and pillows were nice and comfy. The hotel itself was clean and inviting. Although I didn’t eat the breakfast, I did go down and take a look at what they had and everything looked hot freshly cooked. Never had an issue getting some hot and fresh coffee. And the coffee condiments were always well stocked. Although it was approximately 30mins from our daughters house, I think this is going to be the hotel we stay at from here on out when we visit her!

I cannot say enough great things about the staff at Holiday Inn Express Lake Ray Hubbard! Pamela at the front desk is remarkable! Our family of 4 had to stay at the hotel while our home had foundation repair. During our stay, Pamela and the gentleman at the front desk were outstanding. They made us feel at home. Breakfast was always hot and stocked well. Rooms were clean and large. We are so grateful that we were able to stay at this location and will be back very soon!