Boston Market - Gambrills

I have never seen such a messed up store. I placed my order for the thanksgiving holiday. When I got there at 2:16pm the store was packed already. The lady that was “checking” people in was a lost cause. Total lack of communication. Then she started arguing with people who had been waiting for at least an hour to get their orders. I was still there THREE hours later with the promise my order is getting done now. After three hours of waiting I asked to cancel and refund my order. Of course I still got charged not gonna pay for something I did not receive. Be careful when you order from this place. They are very unprofessional

Customer service was worst I have experienced in 46 years! Waited 15 minutes with place empty before I was even spoke too! Manager on a personal phone call and was lied to saying it was an employee. Ordered two pot pies was told I had to wait another 20 minutes and keep in mind I just picked up my Mother from hospital and all she wanted was Boston market after 15 days in hospital. And 3 people came after me on drive threw and left before I even placed my order! Asked your refund and left . Also 4 additional people walked in and out after witnessing both employees on phone talking over the food with no mask or hair net. I don't give them long before they close the doors !

They don't deserve one star, but I'm forced to give them at least one in order to leave a review. This evening 10/16/21 we bought a few side dishes to make dinner a little easier tonight. As my daughter was scooping some mashed potatoes onto her plate she noticed something in the mashed potatoes, it was some sort of broken nail or a broke large staple. As soon as my daughter brought it to my attention, I took the mashed potatoes back up there and demanded to speak to the manager. Told her what happened, she didn't seem very concerned, wasn't very apologetic, but did give us a a refund. There's a 0% chance we'll ever give them our business again! SMH

No mashed potatoes, no corn or hot chicken. Every time I go here it gets worse. I am done with Boston Market

Two for two on trying to order to go only to have my order not complete and needing to be canceled upon pick up. Absolutely ridiculous