Cold Stone Creamery - Gahanna

So delicious. they make it perfect every time without fail.

I frequently get the Birthday Cake Remix for that 'time of the month ' and they always make it perfffect!

The ice cream and ice cream cake at Cold Stone Creamery are truly outstanding—so delicious! I want to express my gratitude to them for consistently delivering my ice cream cake every time I order. Over the past couple of years, I've tried getting ice cream cakes from various places in town, but I often ended up with pies instead. Cold Stone is the only one that reliably sends the cake I've ordered. Now, I don’t even bother with the competition; I go straight to the best—Cold Stone!

I was quite disappointed with my recent experience. I've been a loyal customer of CS for years, especially after moving away from Marble Slab. However, for the first time, I found myself searching for my mix-ins. Receiving just 3 gummy bears, 2 pieces of pineapple, and an overwhelming amount of coconut doesn't exactly foster loyalty! I realize that supply issues may be affecting availability, but it's important to be honest about that. Misleading customers by giving the impression that you can meet their expectations and then not delivering is frustrating and disrespectful. I paid extra for additional mix-ins, yet I didn't receive the quantity I requested. I won’t be returning; this isn't just an issue with delivery—it's a reflection of the restaurant's poor customer service and failure to uphold its brand standards.

The ice cream is excellent, and the customer service is outstanding! Thank you!