Wendy's - Ft. Sill

They need to shut this franchise down. It took nearly an hour to get a simple order and received attitude and unprofessionalism from Latasha. Spend your good money somewhere else, you won't regret it.

I placed an order through the mobile app and chose drive through pick up. I arrived at the restaurant and was told to pull up to the window. When I got to the window, they told me my food was handed out to somebody else. They kept telling me that they couldn't do anything about it despite it being an error on their part. They kept saying it was a grub hub order, but it wasn't. I told them there wasn't an option for a refund or anything, and I would just like to receive my food. They kept saying once the food leaves, they can't remake it. The food left with someone that wasn't me. I then called customer support, to which they said they couldn't find my order, despite me having the order number. They told me they couldn't do anything and to call the location I was already at. So I did. I had to call them 4 times before they picked up. When they did, they still said they could not remake my food. I said I had my receipt, my order number, and the date and time the order was placed and if I could please have my food. The person said he would ask, and he forgot to mure his microphone. A woman in the back loudly said she wasn't going to remake it. Then the mic muted, and for several minutes I was left like that until they hung up. I had to call back 18 more times before someone answered, and they still refused to remake the food they gave away to somebody else.

Stopped here to eat while traveling. This place is disgusting!!!!! The food was terrible. All the tables were dirty and the bathroom was beyond disgusting. Even when there were no customers, the staff just stood around talking instead of cleaning tables. Do not eat here!!!

To be honest I wouldn't even rate it a one start they always seem to mess up on my orders and to top it off they forget to serve me when dining in. The food is never hot the cheese never melted very cold. This is very upsetting

Service is super slow. The workers spend more time talking than actually filling orders. Some of them are rude and act like it's an inconvenience to take orders. It always smells like weed inside the restaurant.