Winner's Circle - Freehold

I can say the room, especially the beds, were very comfortable. visited here a high time and reception and then stayed overnight. hotel was very good and I would recommend this situation if they only wish a hotel room, however, I and my friend were disappointed by certain aspects of the reception. waiting for a drink at the bar was an adventure because there was only one bartender. the food was fine and was only lukewarm. the high-time benefits were excreted after at least half the participants, why were they not on the tables when we arrived. the couple cut the cake and then it was way too long to serve for everyone. only not impressed by this part of the stay and I am glad that I was not paid for what was best under reasonable service, eating, etc.

Very unprofessional they completely messed up my room block overcharged and refused to offer any assistance. Be very careful when dealing with group bookings trust me when I tell you they don't abide by the customer is always right.

We stayed overnight for a wedding at the hotel the staff was very friendly. The food in the wedding was delicious and so many selections it was overwhelming! Thank you for a great night with friends and family.

I’m a travel nurse working in the hospital near this hotel. After being too tired to drive back home after a shift I decided to book a room here. I booked the reservation online and ended up extending the 2 following nights to be near the hospital. The room was okay, nothing over the top or fancy, but it got the job done. My issues didn’t start until I see a nearly $700 charge on my card. I call to ask about this after leaving work around 7:30am. The guy at the front desk was friendly enough. Initially tried to explain the cost away as taxes and security deposit but even then the number was about $200 higher. He works this out on calculator and then tells me that the general manager will be in around 10am and she will give me a call around 10:30 or 11, because she is the only one who can issue refunds. I ask that she actually does call at that time because I’d just finished a night shift and would need to stay awake for the call. He promises that she will and that if for some reason she can’t he will personally call and let me know when she can speak with me. So 11:30 rolls around, no call. I call back and no one answers until around the 3rd call when I’m told and I quote, “well she’s busy, she is the manager, she’ll give you call back about your refund when she has time.” I repeat the phrase back to him so he can hear how ridiculous it sounds. He chuckles and offers to transfer me to her right then, he does and there’s no answer. I call back, tell him there was no answer. He again tells me she’s busy and she’ll call me back and that he wrote my info down. 2:15pm, still no call. I call the corporate office, who basically initiates a 3 way call with the same front desk guy about the charges, apparently without notifying him. He’s telling them that the cost is the security deposit and that he’d already explained this to me. I again remind him that the math is not correct. He says “well the manager has to correct it and she’ll probably call you back tomorrow or sometime like I told you this morning.” I remind him that’s not what he told me this morning, in fact he’d promised a call around 10:30. He then offers to bring her to the phone right then (I’m not sure why that wasn’t done hours ago). Sam, the manager, comes to the phone and ask what she can help with, I begin explaining my concerns and she cuts me off to tell me that she’s going to pull the account up. She does and explains that it’s a temporary charge that should fall off and it had already been reversed in their system (why the front desk guy couldn’t tell me that at 7am is beyond me). Again nobody can explain why a temporary charge more than $200 over the actual stay is charged but whatever. I attempt to try to explain that the poor communication that morning had been the biggest source of displeasure with whole ordeal and I was AGAIN cut off with, “I can email you a copy of the charges.” At the point I say, “Can I please complete what I’m saying?!” She goes off on a tangent about “not being spoken to that way.” After cutting me off 3x in less than 3 minutes, me asking to complete a thought was the problem. Laughable. She verifies my email says if the charges don’t fall off by Monday to call and ask for her and she’ll take care of it. I ask what time she’ll be in. She says, “actually I’m going to be out Monday and Tuesday.” Again, laughable. She again says she’ll email a copy of the bill and gives some mediocre words about not wanting a bad experience for me. No email to be found. The hotel is old but decent enough for a quick sleep. The communication and customer service however is **** poor and because of that I will not be returning.

Arrived for a one night stay so we would be close for an early morning dance competition. Booked a junior suite as I was traveling with my two daughters and needed space to sleep 3. Received confirmation on the phone and also via email. My friend checked in a few hours before me and was told we were right near them on the 3rd floor. When I arrived, I was told that they were overbooked and so I would be receiving an upgrade to the best room in the hotel The Bridal Suite. Wow. Not really though. We walk into the room on the 3rd floor with all our stuff and there is one bed. No pull out couch. Just one king bed. This isn't going to work. So down I go to the front desk. I have 3 people and one bed. They tell me that people who checked in before me wanted upgrades so there were no more suites available. What? I have a confirmation. Sorry Ma'am. The best we can do is give you a regular room with two queens. I was not happy but at this point I have no choice. Room was not even on the same floor as our friends. So back to get all the stuff and move floors. Go to open the door and guess what? Keys don't work. So back down to the front desk AGAIN. Get new keys. Back up to try them and guess what? THEY DON'T WORK! This time I go to the phone in the hallway to call the front desk to save myself another trip down. Phone rings and rings. No answer. So back down AGAIN. Room average at best. Definitely in need of renovation. Bed not very comfortable, stains on the bathroom floor in the corners. To get light in the bathroom, there are 2 switches: one just the light, one with a fan. But the fan was insanely loud so I chose just the light to put on makeup. After about a minute the light goes out. So had to keep on the loud fan the whole time or it would be dark. Hotel had no food as restaurant is not open. Not sure why at this point. I'm sorry but it seems like a simple thing if you are in the service industry that you honor what you have sent in confirmation in writing. There was no excuse. And had they offered me two rooms at that point to fix their mistake all would have been fine. But when I suggested that they tell me they were sold out. It is not rocket science. If I were the Radisson corporation, I would be embarrassed that this hotel and they way they operate was part of their chain. Awful service, awful accommodations and an awful night sleep the night before a competition.