Canadian Bay Pizza - Frankston South

Ordered food online through menulog and after the delivery time blew out, followed up and found the food was never coming and i couldnt be refunded.

Do not go here if you want to buy through Menulog as you will never receive your order

Delivery. Blown out delivery time. Menulog tells you its only a short wait. We ordered at 6:50 pm ish got delivered at 9:45 pm, but we were told at the time of ordering it would be delivered aroumd 8:15-8:30 pm. (Note for shop management, if you are that busy why dont you turn off the Menulog phone thingy, instead of just ignoring the quoted times and cooking the food when you feel like it). If you cant deliver at the time of ordering, or can see times blowing out, let the client know. Thats good/simple business ethics. Food. Less than sub-par. Was it disgusting, no it was close, was it disappointing, yes it was. Chips were dry, potato cakes were pumped out of a machine at a rate of 100 per minute and soggie, calamari rings had the tase and texture of a primary school girls hair scrunchy. I have managed to drain some extra oil from the fish and plan to use that in my lawnmower this weekend. The only highlight was the steamed dimsims. I know it is only a fish chip shop that does other things and it is not gourmet cuisine, but I would have preferred to spend my money and eating frozen fish fingers chips cooked from the oven or a dirty servo pie. Maybe the food wasn't that bad, but when you pay for something and expect the parties to make good on a basic contract, and they just ignore delivery times quoted, that will leave a bad taste in your mouth before you start eating. Note for shop management, in this time where the world is super connected and even more competitive for the consumers , a simple message keeping the client in the loop with updates on the order would go a long way with customer relations. 1 star.

Tonight was the final straw. The pizza is usually nice, hence why we gave them another chance. But after the wrong pizzas arrived,(I do understand mistakes happen) I called to let them know there was a mistake and was left on hold for 10 minutes whilst I listened to them have a domestic in the background. I had to hang up and call back just to speak to somebody again. It’s now been 2 hours since we first ordered and were still waiting. Still waiting on the apology aswell. Oh and they want their soggy pizzas back My first google review, you guys earned it.

3 times we have been immensely let down by this restaurant being such a hard time for restaurants ATM we thought we would try and support local .... but yet again let down by massive delays in delivery times and very poor and rude customer service.NEVER AGAIN!!!!!