Tcby - Franklin

This expierience was horrible! So I bought 2 regular cups of ice cream: $10!!! I could of a bought lunch with that money. So then I left and tasted the ice cream. First of all it tasted horrible!!! So, then I went back in and ask if I could have som soft serve instead. The cashier lady starred at me thinking I was returning a car. She got my soft serve speechless then I walked back to my car and drove away. That was my TCBY trip. NEVER GO!!! :

They really make their customers feel like **** at this TCBY location. I went there after getting a coupon in my mailbox for a buy one get one free menu item that had the address of this location on it. I handed it to the cashier and ordered two kids cups. The cashier started YELLING and I mean YELLING so that the entire store full of customers could hear that cups and waffle cones are not menu items. THE COUPON HAD A PICTURE OF A WAFFLE CONE STANDING NEXT TO A CUP OF FROZEN YOGURT!!!! When I pointed this out to the cashier she started yelling YOU wanna call my manager??? You wanna call corporate??? I DON 'T CARE!!! I 'VE BEEN HERE FOR 12 YEARS! I told her that I would contact both her manager and the corporate office of tcby about her attitude and lack of manners. The kids cup I ordered had a value of $2, is $2 worth making a customer never wanting to set foot inside your store again? Apparently to the people at this store it is, that 's just how much they value their customers. Don 't get soft serve at this place, go to chickfila or McDonald’s where a small soft serve cone is 99 cents and the employees are trained to treat their customers with dignity. There is nothing special about this place that sets it apart from its competitors.