Fatz Cafe Franklin

I recently tried ordering from Burbside for the first time and had a frustrating experience. It took 6 minutes to get through to someone on the phone, even though it was only 4:00 in the afternoon on a Thursday and the restaurant didn't seem very busy. When I finally received my food, the hamburger steak was undercooked and the shrimp basket was overcooked. It was a disappointing meal that I couldn't even finish, despite spending $22.

I recently ordered takeout from this restaurant and had to call twice to place my order. The first time, I was on hold for 6 minutes before finally speaking to someone. When I arrived to pick up my food, I had to call again to get someone to come out. Despite there being six cars in the parking lot, the service was slow. Unfortunately, the hamburger steak was undercooked and the shrimp basket was very tough. Overall, I was disappointed with the food quality and ended up wasting $22 on a meal that was inedible.

I've always had excellent service here. Chicken and Dumplings are a newer item. Well I love them. Not these. To runny, peas hard. Odd taste. The server apologized. I'm sure it will be better next time. ?

It is hard to get waited on. Good is hit or miss. The other day, the fish and chips (whatever they call it) were very greasy. Had a burger and fries before i left Franklin. That was very tasty.

07/06/2023 7 pm First timers to Fatz Cafe. We are passing through on our way to Gatlinburg from Florida. Our server, Ms. Doreen was great and very personable. You could tell she is passionate about her customers and wants only the best experience for them. She is a busy gal taking care of her customers, but she also makes and takes the time to make sure you are taken care of. The fresh warm pretzel like bread with cinnamon butter was really good and The fried mushrooms appetizer is lightly breaded. We also had Calabash chicken strips (little spicy), the all you can eat short ribs and the Grown Up Grilled Cheese with tomato soup. I gave the food 4 stars because the Grown Up Grilled Cheese was good, but the Texas Toast was more on the soggy side in the middle. It could have been because of the amount of cheese that it is loaded with. I wasn't able to eat all of it. Thank you Ms. Doreen! Stay safe and make sure you get back to the island for a visit.?