Subway - Forest Heath

The promotion at Subway for the Days of Christmas was buy one footlong sandwich, get one free. When I went to pay and scanned my subcard, the full price was still charged for both sandwiches. I mentioned the promotion, but was told that this particular store was not participating. I paid full price and enjoyed my very delicious lunch. Later, I found a PDF on Subway's website stating that the Newmarket location was indeed part of the promotion. I saw the store advertising it in the window a week later. I contacted Subway customer service with the PDF, but received a generic response. My follow-up email mentioning the window advertisement was ignored. I will use up my free sandwiches, but will not be returning to Subway in the future.

Bad Food Quality,Cold and not even cooked,cheese still hard and wrong drink as well,last time ordering from subway..

Worst subway for customer service and the staff are very rude.my food never turned up when ordered from delivered so I spoke to the people in the subway shop newmarket and was sworn at and told ro leave.will never use again

A branch consisting of rude employees who don't know how to say thank you and give your order as if you say take your order

My favourite subway the staff are always super helpful and friendly