Sonic Drive-in - Flagstaff

Had our doordasher waiting an hour for our (very simple) order, they never made it. this then left our dasher having to cancel the order because you guys didn?t even make it even though it was placed over an hour and a half before close!

As a delivery driver I've been to almost every restaurant in Flagstaff with pickup options, along with working across the entire west coast on a road trip, and this is the worst fast food location I've ever been forced to go to. Every single time, it doesn't matter if it's 4pm or 11pm with just a single car around most times, they will take 5+ minutes to answer the order. Then every single time they claim there is an issue with the order and have to manually retake the order from my delivery info, or send me away and I issue a refund to the customer. When they do take the order, I'm then baffled at how they manage to take 20-30+ minutes to complete simple small orders. I'm starting to think this is just one of those places who are incredibly petty to drivers and backlog them as hard as possible. If this is how they also treat their customers, which apparently they do, then there's some serious mismanagement issues at this franchise, if they continue to persist to this severity.

This was the dirtiest sonic I had ever been to. Tables filthy. Shakes were halfway melted with it dripping down the side of the container. (They weren't even filled to the brim. Just careless and didnt wipe their mess. Food was so poorly made even my hangry children wouldn't eat it.. never coming back to this location again.

Great food at a great price. Service is very quick and efficient. Love their hot dogs.

They never have my order ready when I go to pick up. They always have an attitude.