Starbucks - Fishers

Great atmosphere outdoors for meetings and discussions. Indoors the new chairs and metal fixtures create an echo sound that is jarring in ambiance. The supervisor was very friendly and volunteered her expertise and ownership in the company, but she did not have the secret shopper skills to impress me for a rave rating. She seemed happy in her position, but she did not have knowledge mastery training in the Coffee Master skills program that were previously required for supervisory roles of all staff members. As a former employee trainer this made me wonder why the prices have increased exponentially. The menu board was difficult to read, and the staff did not offer what their recommendations were for a great selection to try that they personally recommend that was worth the value and quality. There’s definitely room for improvement to return to what the brand once was! I was disappointed overall compared to fifteen years ago when I last visited this location. I suggest the corporate oversight committee take the time and ownership responsibility to consider contacting former employees in the records management network to consult with them regarding brand management and improvements.

I asked for two and she gave me one of the two items I asked for

Always awesome here. Really nice and personable staff, and they always make my drinks perfectly. Thumbs up!

It’s sad that everyone likes the turkey pestos bc they’re so yummy. Also side note but this guy was being very obvious about his unhappiness bc he wanted some things (water, whipped cream, straws, a sleeve for his cold drink?? but waited to ask for them after he got his stuff in cafe. Being super annoying and dumb honestly bc that’s a lot of waste. Employees were super nice and didn’t give him any side eyes whereas I would have glared at him every time he was like “yeah I need this too”. Clearly he never worked in fast food of any kind. Obv everyone who thinks they are high and mighty for demanding someone’s specific hand holding attention needs to work a job in fast food. I feel bad for those employees but they were so nice and he was not. Not the first time I’ve seen this either.

“Here are some straws… for your strawless lids.” —Passive aggressive, condescending drive-thru employee. Lol. Just give me my straws, Karen. Theenks :