Cupcake Coffee Box - Fife

I was just passing this establishment was appalled at the way a member of staff handled a student who'd given a seagull the crust of her sandwich, I understand feeding the gulls can cause problems but, a quite word would have sufficient. A tirade of profanity was completely unexpected to the point, the girl on the receiving end of the abuse didn't realise he was addressing her. I have to wonder if he'd been as vocal if it had been a male customer. Nobody needs to witness that kind of behaviour from businesses in 2023.

I went for coffee last Sunday (17/10/2021) at half past 3, so the business was definitely still open. When I approached the owner, he did not seem happy. When I asked for a cappuccino, he loudly complained, "Why do people arrive so late?" I was shocked and extremely upset. The coffee was terrible and not worth £2.70, not even £1. This place used to be the top spot in Kirkcaldy, but it is now going downhill. The owner had an awful attitude and the coffee was below average. If you don't care anymore, just close the business.

I met a friend for coffee who is also coeliac and we’ve both been ill after having the gluten free carrot cake. The coffee was lovely but I’ve now been made aware they can’t guarantee no cross-contamination for their gluten free options.

Firstly, I'm generally reluctant to write negative reviews without a good reason, however, having visited the Coffee Box today, in the midst of Covid restrictions, I feel concerned enough to comment. I've been to several other cafes on Kirkcaldy High Street recently and been impressed by their organisation and cleanliness in response to the pandemic. Sadly, not so the Coffee Box. The cafe was initially very busy but staff were paying no attention to customers coming in. Tables were not being cleared or cleaned regularly, therefore customers were sitting at tables which still had the last person's dirty dishes. I had to ask for cups to be taken but the waitress didn't return to clean the table we eventually found cloths and did it ourselves. To be honest, the whole place looked a bit grubby. The staff were friendly enough but there didn't seem to be enough of them to manage. Can I suggest if you're short staffed, limit the number of customers coming in? No one took any contact details while we were there either. They have a keypad entry to the one available toilet but clearly no one was checking it because it was filthy. The coffee was nice! I would suggest, now that there is a good choice of cafes in the town centre, if you want to feel safe and protected at the moment, try somewhere else.

Dropped in for some lunch whilst shopping in the High St. Not a great experience, we ordered 2 chicken tikka toasties, a cuppucino and a small pot of tea. When the toasties came they were covered in melted cheese which we didn't ask for (and I don't understand why on earth you would want to put melted cheese with chicken tikka to be honest). I ended up going hungry as I don't eat cheese; OH ate his as he was hungry but commented it was soggy and not very nice. He was asked if he wanted chocolate sprinkled on his cappucino, he thought the counter assistant had dumped almost the entire contents of the shaker on it. My tea was a tiny pot which came with a massive mug and was very weak. I didn't think the place was all that clean looking, the serving area floor tiles needed a good wipe. Very disappointing as we are based overseas and were back in Kirkcaldy on the first visit in 2 years due to the pandeminc situation. I have also noted the arrogant tone of the owner when replying to a less than glowing review, so I wouldn't bother visiting again. I believe it cost my husband over £13.