Wilko Cafe - Exeter

Lovely and clean tables and toilets, the manager (i assume she was charlotte was very helpful, polite and courteous. :

I will Never use this cafe or shop in Wilkos ever again.....having had tea and cake with my wife, I went to use the toilet...it was locked. I ask one of the staff if they could un lock it, I was almost shouted at with the public toilet was out side I told her I was a customer and she stomped off. I asked a second member of staff they told me They were to bizzy .....I then waited and asked a third member of staff, they very rudely told the toilet was for customers only and that I should use the public toilet.....as My wife and I were leaving.....the lady who had been clearing tables, was sent over with a key (in a panic) I presume because someone had just noticed I 'm disabled and on Oxygen.....I would just like to point out that I have Crohns Disease and really need to use the toilet.....I left because I didn 't need it any more. I tryed to complain to the shop manager, but it 's not down to him......so in short I will not and would advise others never to shop in Wilko ever.

We had only been in the wilko cafe for light snacks and hot drinks in the past, but whilst in the city centre we saw a poster advertising breakfast so we thought we would try it. Plenty of seating available. The options were a 6 item or 8 item breakfast, I assumed I could pick the items but it was a set breakfast, no swapping of items allowed. The 8 item was £5.50, 6 item £4.50. My 3 year old was going to have a children's beans on toast but at £4 that seemed rather expensive. That may explain why there were no other children/families in the cafe during our visit. She went for a lunch box; I usually have a tea with breakfast but at £2.20 it seemed a lot when a luxury hot chocolate with all the extras was £3. Very strange pricing on some items. Hot chocolate was nice. However, the breakfast was poor. The sausages were the cheapest of cheap, rubbery and not very nice. Strangely the sausages were pink in the middle, but I believe that was the type of sausage rather than undercooked. The bacon was small, egg was OK. The hash brown was nice though. It was all hot to be fair, but just so cheap ingredients. I understand if it was a good value breakfast, but it was more expensive than Sainsbury's cafe and worse quality. I was disappointed; as mentioned we usually go Sainsbury's, or Brewers Fayre on the outskirts of Exeter which does all you can eat for £9.50 and kids go free. Exeter City centre is lacking in cafes that do a good breakfast, if Wilko upped their game they could do well. Won't be rushing back any time soon!

I had got to Exeter very early and decided to grab a quick coffee before looking around the town. I needed the toilet and asked the unlock the door so I could go before ordering my coffee. I was berated by a very rude woman who told me in no uncertain terms that it wasn’t a public toilet and was only for cafe customers which I had intended to be. She reluctantly unlocked the door but I felt so angry at her attitude that I left and went to Costa instead.

Very disappointed It has very much gone downhill compared to what it was The staff are thoroughly miserable and Everything seems too much effort for them even when they’re not busy The food was less than satisfactory. The woman who I believe is a manager/supervisor could do with taking a course in customer service as her attitude absolutely stinks