Pizza Express - Epsom

Just had a refit but unfortunately still the same poor service. I really do not understand why the front of house staff in Epsom are so unhappy and really should not be customer facing, The food was expected just served without a smile! The chefs on the other hand were always smiling. I’ve been to Cheam and Banstead and always had good service. It’s such a shame but there are pleanty of other pizza places with great service.

My sister booked a family meal for 11 to celebrate my mums birthday this Friday gone for Saturday the 14th four groups of the family came from different locations as this was the closest PE. My family and I were there first to arrive, it was obvious that there wasn’t a large table set for us, my sister who booked it arrived next and on arrival we were told that there wasn’t a booking! The manager asked when she had booked it she replied yesterday lunch and had spoken to a man, the manger denied there was a man working and that we hadn’t booked! Can the manager please enlighten me to why four families travel without a booking to celebrate someone’s birthday? Did we do this to just waste our time?We paid to park in the Ashley centre to what waste money!!! No apology, no attempt to try to resolve the matter, just we are very busy you can wait an hour and a half or we can sit you on two different tables! There were no tables available that could have been pushed together so we would have been sat well apart. I cant understand how after Covid and all of the hospitality industry have been so prominent in telling us all how hard they have had it can simply mess this up and not resolve the issue! The curt attitude of the manager was appalling. I’m glad it wasn’t me that made the booking, I wouldn’t have been so polite,and before the manger denies we booked , please find attached the call register from my sisters phone on the Friday.Won’t be returning, which is a shame as its the most local to my mum’s, Prezzos it is! We then got a table at the Worcester Park branch who couldn’t have been more accommodating.

Wouldn’t go to Epsom pizza express ever again. Banstead or Reigate are 100% better all round. First pizza was cold and staff made feel embarrassed for complaining. Second pizza was soggy, greasy and tasteless so only ate half as was starving Young female manager clearly lacks experience and wasn’t particularly apologetic or followed up whether we were happy with second pizza. Wasn’t asked if required further drinks or dessert. Paid £90 for 2 adults 2 children and left extremely disappointed by the whole experience. Normally leave 15-20% tip. Obviously didn’t tip on this occasion!

Sat down for some lunch with friends. our waitress was okay, although she did sit down and eat right in front of us. If your staff have a break, at least put another server on... Starters were average. Mains okay. I think the staff need some more enthusiasm when serving or just a smile!

Had a lovely meal out with my friends last night! Was looked after by the most lovely staff member! She was very attentive and super polite! Could see her working hard all night! Also nice to see a team that work well together and get along! Definitely returning!!