Toby Carvery - Epping Forest

I don’t usually bother leaving reviews but felt like I had to here. I’ve worked in hospitality managing restaurants and even had my own so I’m experienced in food service. But I must say I was appalled by what I can only assume was a manager or supervisor in reception. There was 8 of us lads coming to eat after work and 6 had gone in and two of us followed after (3 minutes or so) We got to the reception and explained our friends were already in in to which I’m unsure what the lady’s problem was but it just felt like she did not want us there. She proceeded to say no we are fully booked can’t sit you, to where we told her again our friends are here already and she continued to not understand and kept saying we couldn’t be seated with them because they were full. She finally accepted that the rest of us where there but her attitude was appalling and if she is the manager you may want to look into this as honestly I’ve never met anyone so rude in 15 years in the business. Our waitress top draw along with everybody else there and the food was decent too. But the managers or supervisor pretty much runined the start of our meal.

Jodie was our waitress. We arrived about 30 mins before closing, but she was really nice, unhurried, and provided great service. She was also engaging with us in a nice conversation. Jodie made our late night meal very nice indeed!

I went there for my brothers birthday I had group on vouchers and they said I could only have 1 per table even though on terms and conditions it says we can use 6 coupons for each table!! the staff were very rude and threatened to call the police if the food was not paid for even though we made it very clear the money we would’ve used we spent on groupon and they banned us from ever returning even through we paid the staff have disgusting attitudes and stand around gossiping the whole time, the food was disgusting and the turkey was really dry.. the desserts are absolutely nasty and the toilets are left in a terrible state pee on the floor and one off their toilets was blocked absolutely disgusting

Never been to a Toby before. We were in the area and decided to try it. The service was great, and the food was decent. However.... the tongs (almost all of them), were exceptionally hot to touch! I understand that the food needs to be kept warm, but surely there are silicone tongs that you can use that will not leave people with third degree burns! I doubt that I am the only person who has made this complaint. I would be surprised if I am.

Brought a party of 27 to have lunch at the Buckhurst Hill carvery on a truly hot day. Private area was all set up with iced water on tables, lunch was promptly available and piping hot. Veggie alternatives and a salad were served immediately with other diners. Craig, the manager of the day could not have been more efficient or helpful even put out pallets to reserve parking for our coach and accepted offer vouchers which saved us a pt of money. Thank you so much.