Baskin-robbins - El Rio

This business has been around at least 45 years ? is my guess. We grew up in Oxnard and remember it's existence forever.Glad to see it's still open. The building is old, run down. The ice cream is still delicious and refreshing. Great customer service too.They carry all the flavors, fancy cones, toppings and ice cream cakes. We look forward to coming back for the next 40 years!

The ice cream is so good especially on a hot summer day. The staff was professional and very helpful

Honestly WORST service I've had and I have been coming here since I was a kid. The two individuals behind the counter were throwing things around and yelling out profanities while customers waited to be helped. Ordered two different items, one was done perfectly meanwhile the scoops on the second one were so small that both scoops could have totaled out to maybe one whole scoop, and that's me being generous. Honestly, tonight's experience assured me that I will not return to your establishment. Do not recommend this location, go to another one because Baskin-Robbins is delicious!

I went to baskin robins last night as a treat for my sons bday. I have 2 small kiddos and they were excited for ice cream. We were greeted by Fernando/Fernandez as soon as we came in and he was able to follow my kids across the different tubs of ice cream and offer them samples of the ones they wanted to try. He was patient and offered great samples to help my kiddos try something else other than vanilla or strawberry. Thank you for being so patient, kind, and friendly. Will definitely be coming back!

I placed an order for a very simple ice cream cake, took all my information for order including cake size, color and what to inscribe. Upon arriving for cake pickup staff was very confused regarding cake pick up order. Apparently the order was never made. Very disorganized employees to take cake orders and not process through. This cake was for a special event and instead of apologizing and giving me another option or discount, I had to purchase a premade cake. Definitely not returning to this location very disappointed.