Potbelly - East Peoria

Service: Dine in Meal type: Lunch Price per person: $10–20 Food: 3 Service: 3 Atmosphere: 3

I placed an order for pickup scheduled nearly 40 minutes in advance and when I arrived to pick up my order, there was not a single soul in the restaurant. I waited a minute or 2 before someone emerged from the office and it appeared they were just then seeing my order ticket. It’s not that I had a terrible, ruin-your-day experience but it’s just disappointing that I placed my order over 30 minutes in advance and still had to wait for them to make my sandwiches. Not what I would expect for the price, especially when the place is completely dead

The food was good and it was a slightly different eating experience. Service: Dine in Meal type: Lunch Price per person: $10–20 Food: 4 Service: 4 Atmosphere: 5

Food is great, and so are the workers! Food: 5 Service: 5 Atmosphere: 5

I spent a lot of money ordering what was supposed to be two sandwiches, chips, and a drink. The drink and chips never came. I called 60 seconds after my order was placed through UberEATS to add toppings, that the app didn 't give me the option of adding for some reason (malfunction . I specifically spoke to the manager-on-duty (definitely only the supervisor, there 's no way she could manage an entire store with her attitude to add toppings. She took down on pen and paper, all of the 5 toppings, to my knowledge. 20 minutes later, two plain sandwiches arrive without chips or drink. Not the driver 's fault. I, on the other hand, call to ask the issue, and am met with the same female supervisor 's unprofessional attitude. She told me that they probably sent it out early (aren 't you in charge of the completion of orders? , which is why the rest of the order was missing. She had zero accountability. She won 't be manager for long, if that keeps up. Anyway, I ended up refunding and going to an entirely different sandwich chain for toppings and sides, because there was no way to give me my toppings on the side and they didn 't have containers to put them into . If you have a chip on your shoulder, get rid of it before dealing with customers. Clean up your attitude.