Mugg Bean - East London

Absolutely Pathetic, unfriendly staff, waited over 15 min of being seated for a waiter to attend to us. 2 ladies standing as host having a fat chat not bothered.

I am so impressed with the East London airport Mugg and Bean staff! We enjoyed a lovely lunch before our flight and then headed to the plane. The service was fast and friendly! When we were on the plane a mugg and bean staff member boarded the plane to provide up with a cash refund as they realised too much money had been put through the card machine. Incredible honesty!

Sat down and waited for 25 min for enny service then ordered a coffee and the waiter never brought enny sugar or asked if that was all wen I ordered food it never arrived so I paid my bill and the food was included on the bill just shear outright ridiculous

Zero customer service.I passed by while waiting for my flight to JHB. One of waiters told me to come in and sit anywhere someone will come take my order. No one came to attend me till I asked what does one do to get served.that was 30min later by the time I receive my order it was my boarding time.

We were taken to a dirty table, given menus and we then sat for 30 minutes without being able to placing an order. We called waitresses over twice but we're simply ignored. Not good enough by any standards. Edit in answer to Mugg and Bean response link does work. Typed in the link given, wrote a detailed response and once again “something went wrong”. Clearly the problems are not just with service staff.