Keydell Nurseries - East Hampshire

Unfortunately I have recently had two separate visits where two different members of staff have been really rude. Very poor customer service. This is my local garden centre and I have been a loyal customer over the years but am now considering going elsewhere.

Visited the wonderland theme with my daughter, granddaughter and partner. Was a brilliant experience and lots of photo opportunities to make it memorable. Great value family ticket and would visit again. There was a good choice of food in the cafe which was reasonably priced too.

Took my sons 5 and 3 years old) to see santa and do the winter land walk at the weekend. Both were outstanding. Queues were busy Saturday so expected) but well worth it. The santa was absolutely excellent and convinced even me! He came across as such a lovely man, and my sons were in awe of him. They had a good amount of time to have a chat with him. I was pleased we were allowed to take photos but actually we ended up buying them anyway £15 per photo but buy one get one half price) as they were lovely. Then you go straight into the walk. This was very busy but wonderful. I took them to Funland at Hayling last summer which was much more expensive and nowhere near as good. Well done, Keydells!!

Turned up at 11.10 for breakfast. Menu clearly says last orders 11.30 but they refused to take our order, only offering cake and pastries. No use for us. Asked if we could order from lunch instead but also refused. Disappointed.

Visited the Kitchen at Keydale nurseries today with friends that were visiting for the weekend.Breakfasts were delicious, lattes lovely and all the staff were so friendly. Couldn’t recommend highly enough. Plenty of well spaced out seating both inside and out… all pandemic precautions were in place… a lovely way to start a Sunday!