Panera Bread - Eagan

3 out of 4 devices are out of order so that we have to wait for a LONG TIME to place orders on the only ONE available device (and seems like they 're not trying to fix these devices... One device was even missing when I was there last time). Otherwise wehave to order at a cachier, but this one worker lady keeps chatting with other customer(s) even tho she knows there arecustomers waiting in line. She 's always like that and one day I said excuse me , she ignored me and eventually came back to thecachier, but had such a RUDE attitude to me. Not a good customer experience at this location. UPDATE: Every time when I go tothe location and try to place orders, something irritating happens. This time I couldn 't pay on a device so I had to place anorder all over again on the app.

I ordered a chicken sandwich. That?s it. I?m a long haul trucker and explained how the delivery driver could find me at the address. Our headquarters has a small lot for trucks as we are small company so it wouldn?t be that hard. ETA was 6:33 PM. Icalled 6:45 and was told the order had been picked up but that once it?s picked up they have no control or information regardingdriver?s ETA. An hour after my phone call, still no food. At that point, I know he?s not gonna show. So I called back for arefund, only no one would answer the phone. The phone rang and rang until it disconnected on its own. That happened twice. Theyfinally answered the third time after several rings. They canceled my order and I got a refund. as a trucker, I could havedisconnected from my trailer and drove my tractor to Trader Joe?s but chose instead to stay put and have food ordered. That wasa bad decision. I ended up going to bed without any dinner. Panera used to deliver their own food but now they Outsource theirdeliveries to Uber eats, DoorDash etc. I Was down with Covid for a month last January and lived on Panera food deliveries. Itwas the one thing that made me feel better. I won?t order from Panera anymore not after outsourcing their deliveries and I won?tuse DoorDash or Uber eats anymore either. The employee with whom I spoke told me that since they are no longer delivering theirown food, these are now common complaints with their deliveries.

I ordered two Panera Duets with cups of soup for lunch on 11/21/22. The Napa Almond sandwiches were supposed to have chicken, but there was no chicken on either sandwich. I tried calling the restaurant multiple times over two days but got no answer. I have always been a fan of Panera, but I won't be returning to this location.

The restaurant uses a self-ordering system at the counter and sends text message notifications when the food is ready for pickup. The process is very efficient and the orders are always accurate. The food is delicious. The only downside is that during the last three visits, they have been out of tea (all options) and I have had to ask for assistance and wait for a new batch. However, the staff have been very friendly and accommodating about it.

I used to frequent this restaurant regularly, but recently the staffing has significantly declined. My takeout order was over 20 minutes late, and a car at the drive-thru window had to repeatedly honk their horn because they were being ignored. To make matters worse, my takeout order had avocado smeared on the outside of the wrapper, even though there was no avocado included in my order.