Chili's Grill - Dunwoody

I ordered food at 7:20pm. The food was supposed to be ready between 8:05 and 8:15. After an extra 20 min I go to ask where my food is. The waitress said we only have one chef. About 7 min later I get my food. It takes 7 minutes to get home. All my food was Luke warm at best. Fries was cold and stale. I ordered a mushroom Swiss burger. The burger was cold and so was the mushrooms. I tried to call and no one picked up the phone. Super unprofessional. I tried to call to speak to a manager. No one would answer the phone. Then after 10 minutes it hangs up. This is poor management. Where is the manager or District Manager. It’s bad enough the serve those little chicken crispers now buy this was a terrible experience. I deserve my money back.

Chicken was definitely frozen and reheated. Taste like it came of one of those kid themed tv dinners, was soggy, and damn near needed a knife to tear into. They somehow messed up corn on the cob, and had the audacity to not put a single pinch of seasoning on it. Then to top it all off the fries were soggy and also 100% seasonless. Not even salt. This meal was 17$. Do not order here. Just needed to edit and add. I genuinly cant eat the chicken or the fries. Im ordering new food from elsewhere. Seriously. So bad, i didnt eat it.

We waited 10 minutes for a party of 4 before a hostess was available. Waited 45-60 minutes before our food was served, despite being 1 of 5 families in the restaurant. Granted it was New Years day but the food was subpar. Ribs were dry, nachos weren't good and everything fried tasted stale. Ie, onion petals, fries, chicken tenders. Our server was great but the food and wait was unacceptable.

My 4yr old and I came here on Saturday afternoon and there was no Hostess. We waited over 8 minutes and mind you the bartender seen us and didn’t say a word. In addition, it was NOT busy. After 8mins or so a waitress came up to us (Asia). Our waitress was amazing but this place was dirty and customer service is lacking. Do Not Go Here until Chili’s makes some changes with the customer service here. I will NOT come back to this restaurant.

Excellent Customer service southern hospitality at its finest..bacon burger delicious