Subway - Dumfries

I ordered a meatball sub and it did not have any meatballs or the toppings I asked for. It was a terrible waste of money.

Maria, who answered the phone when I called, was very rude. They forgot an item and refused to give me a refund. This location is not recommended. I suggest spending your money elsewhere.

I am writing to express my extreme dissatisfaction with the service I received at your Subway location today, particularly due to the behavior of one of your employees, Iqra. Upon entering the store, Iqra displayed blatant disrespect towards myself and other customers. Despite being in line before others, she overlooked us and continued to exhibit rude behavior throughout our interaction. When we brought this to her attention, she responded dismissively and even rolled her eyes. Furthermore, when I informed her that the foot-long cookie I ordered was frozen and improperly prepared, her response was unhelpful and lacked accountability. She refused to acknowledge the mistake and instead brushed off our concerns with insensitive remarks, such as, "What do you want me to do about it? I'm not the manager." I am deeply disappointed by Iqra's lack of professionalism and customer service skills. It is unacceptable for an employee to treat customers with such disrespect for no reason. I urge you to address this matter promptly and provide Iqra with the necessary training to ensure that such incidents do not occur in the future. Despite this negative experience, I would like to acknowledge another employee who was wearing a Subway hat for being helpful and re-did the order promptly, restoring some of my faith in your establishment. That employee was the sweetest person ever and the only one wearing a uniform. She was very professional about the whole situation. Thank you for your attention to this matter. I trust that you will take appropriate action to uphold the standards of your establishment and provide a more positive experience for your customers. Please teach Iqra some professionalism because she clearly lacks it. I have never encountered such disrespectful behavior for no reason and it is clear that she needs training on how to be professional in a work setting. PLEASE TEACH HER how to RESPECT OTHERS! Sincerely, [Your Name]

Online order, 2 cheese pizzas, 2 subs, one 3 pack of chocolate chip cookies. Should be pretty easy.Cheese pizzas were inedible. While we ordered online, and immediately went to get the order, by the time we arrived they were already cold. Bottom of the pizza was literally white (didn’t look cooked), and cheese was melted. I don’t hold Subway to a high standard for pizza it’s a sub place. My 20 year old son had no issues, but when I tried mine (which was supposed to be tomorrow’s lunch) I couldn’t stomach it. I threw it out.My club sub (ham, turkey and bacon) was missing bacon. Also had a total of 7 slivers of lettuce. No effort was made by the staff to reach out and let us know if they were out of prep to give us options. Bread was also very hard (seemed stale). Other sub (hub’s) must have been passable at least no complaints.Cookies one was half raw, the other 2 were dry and seemed to have been there a while.Tried to call the store for resolution. When the lady who answered realized I had a complaint, she said there was no one available to help and immediately hung up. Hubby called 15 min later phones were sent to voicemail. I tried a few minutes later still voicemail. May go to another subway, but done with this one.

We drove 10 to come here and we came at 9:30PM on a Sunday night. They said there is no bread so they closed early!