Nando's Dudley

Went to Nando’s Dudley on Sunday afternoon. I’m 73 years old, I was with my wife, and my grandson had recommended it. The staff looked at me like I was from another galaxy, do yo want a table they asked full of surprise. I sad yes please. A member of staff led me to a table led me to a table handed me two menus walked off because there phone had buzzed had a sneaky look then disappeared. I sat there for thirty minutes thinking someone would take my order , nothing. Managed to attract a member of staff’s attention they informed I should go to the Barr and order, so I did. We then sat there for 30 minutes, nothing. I then noticed our order on the bar freshly prepared. It took another 15 minuets before a member of staff delivered it to our table. It was by now cold. I was starving and thought something is better than nothing so make the best of it. 20 minuets latter a member of staff actually looked at me and said is everything okay, I said no the foods cold. He went away and brought me a complimentary custard cream. If that’s what you like get on with it, it’s the place for you

Firstly when I requested some sauces, the staff member handed them to me without even bothering to put them in a bag. This lack of attention to detail made me feel like an afterthought. It is standard practice for condiments, especially when multiple sauces are involved, to be packed properly to ensure a convenient and hygienic experience for customers. Moreover, I had to specifically request butter for my corn on the cob. It seems like this basic accompaniment should have been included without needing to ask explicitly. It highlighted a lack of attention to providing a complete and satisfying dining experience. Another disappointment was the absence of corn sticks and napkins. These are essentials that contribute to the overall enjoyment of a meal, and their omission strikes me as a missed opportunity to deliver a truly comprehensive service. Lastly, the staff member's attitude throughout my interaction was disinterested and bordering on rude. Their lack of enthusiasm and indifference further soured my experience, leaving me feeling unwelcome and unvalued as a customer. Overall, my visit to dudley Nando's was marred by subpar service. The lack of attention to detail, disinterested attitude, and unavailability of basic elements like butter, corn sticks, and napkins left me dissatisfied. I hope that Nando's takes this feedback constructively and works towards addressing these issues to provide better experiences for customers in the future.

Well I’d been working hard all day so thought we would go out for tea. So selected Nando’s. Little did I know I be working as a waitress all night as this Nando’s has decided that it’s not bothering having enough staff to serve you, just one to sit you go your table the rest you do yourself. Was up and down all evening. Trying to discover how you order. Order at bar, need table number, back to seat to find out. Order. Back to seat. Food comes no cutlery . Drinks have to be gotten yourself. It was not a pleasant experience. Not one I will be repeating.

WIll not be going here again after ordering to collect and getting home I found my chicken and garlic bread was half cooked and ungrilled so all gone in the bin avoid unless you want food poisoning. Absolutely a disgrace. instead of renovating how about put money into training staff to use a grill

Always repeats a meal for all tastes. Nice juicy chicken enjoyable sides Great for basic family celebrations. The bottomless drinks are great to accompany the spicy sauces. Recommend to all age groups