The Coffee Bean - Downey

This CBTL had the friendliest most beautiful employees! They may be masked (for now), but if you pay attention, they smile with their eyes and heart ?! Just take a look at the note I got today on my delicious Hot Matcha ????!!!

If I could put 0 star I would, horrible experience, I went on Saturday, I ask for a Large Dark chocolate ice latte, and they gave me M, I ask the girl I wanted L and she just a changed the cup and added extra ice to filled the L cup. When I notice that I told her to please remove the extra ice she had add it, she remove all ice and left me with water down coffee. Never again coming back. This happen in drive thru. I wish I could have notice this at the time but when I tasted it was so nasty.

They have a very super chilled type of attitude. I feel that their customers service doesn't take a priority. There's been a couple of time. That I have came into this location. Always something crazy going on there. Yes I know I might sound hilariously dramatic right now. But true story either there out pastries and at time certain drinks as well. Or just playing crazy very chilled IDGF type employees running the store. Its cool I suppose. N another thing idk if they get a kicked of customers reactions as a sport.

Came in July 29,2022 and had waited 25 minutes from the beginning of the drive thru until I exited. They constantly run out of whip cream . They are always understaffed. I don?t know who?s running this show but it?s not it. And now they won?t sell you Anything unless you have the exact CHANGE?!?!

I went through the drive thrue, I parked to make sure I had my complete order, I was missing two sandwich when I went in and I told the cashier she made sure she had given it to me, I took her the bag and indeed the two loaves were missing but she told me She said that she had given them to me, and I told her I'm not going to steal two sandwich of bread? and she told me what you want me to do I gave them to you and we don't have any more with a terrible attitude I told her don't talk to me so I'm not talking bad to you, she called her manager and they gave me the two sandwich , the truth is I would never return to that place